Event Services Coordinator

This job opportunity is offered by a distinguished hospitality establishment specializing in event services and meeting coordination within the hotel industry. The company is renowned for providing exceptional guest experiences and supporting the organizational needs of events ranging from intimate meetings to large-scale functions. With a dedicated Sales department and a focus on customer satisfaction, the business fosters a dynamic environment where operational support and communication play critical roles. The establishment values teamwork, professionalism, and efficiency, making it an ideal workplace for individuals passionate about the events and hospitality sector.

The role of the Event Services Coordinator is central to the success of the department and the overall guest experience. The coordinator will primarily provide material and operational support across all event services support functions, ensuring seamless administrative assistance while maintaining consistent communication with guests and internal teams. Responsibilities encompass a wide array of tasks including answering multi-line telephone systems, managing incoming inquiries, preparing contracts and correspondence, and coordinating with multiple hotel departments to convey timely and accurate information.

This position requires an individual who is highly organized, detail-oriented, and capable of working independently with minimal supervision. The Event Services Coordinator supports Sales and Event Service Managers by managing data entry, maintaining multiple lead sources, processing client deposits, and auditing group bookings and deposits. They play a liaison role between departments, resolving day-to-day administrative and operational issues to maintain smooth event execution.

Furthermore, the coordinator manages logistical aspects such as preparing amenity boxes, inspecting guest and meeting rooms for site visits, and processing various booking modifications from clients. There is a strong emphasis on providing exemplary guest service and team-based selling experience, with a primary focus on communication skills and problem-solving abilities. Knowledge of property operations, banquets, and reservation systems such as Delphi is essential to thrive in this role.

The position demands flexibility in work hours, including holidays, nights, and weekends to accommodate business needs. Physical demands include the ability to sit, stand, and occasionally walk throughout shifts, as well as the capacity to push or pull items weighing up to 25 pounds. This role requires candidates to be at least 21 years old and maintain an appropriate Alcohol Awareness card.

Overall, the Event Services Coordinator position is suited for candidates with a minimum of two years administrative experience, preferably within wedding, event, catering sales, marketing, guest services, or related fields. This role offers a vibrant work environment where interpersonal communication and collaboration are pivotal. Candidates passionate about hospitality and event management will find this role fulfilling and integral to driving business success and delivering memorable guest experiences.