Event Services Coordinator

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $70,304.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee training

diversity and inclusion programs

employee engagement activities

Job Description

Legends Global is a renowned leader in the management of privately owned public assembly facilities, specializing in delivering exceptional event experiences. With a strong commitment to excellence, Legends Global oversees some of the most iconic venues, including The Greek Theatre located in Los Angeles, California. The Greek Theatre itself is a historic and vibrant outdoor amphitheater famous for hosting a wide range of concerts, performances, and cultural events, attracting diverse audiences from across the country. The organization prides itself on maintaining high standards of operations, customer service, and safety to ensure memorable experiences for all patrons and performers alike. As an Equal Opportunity/Affirmative Action employer, Legends Global fosters an inclusive work environment that values diversity and encourages applications from women, minorities, individuals with disabilities, and protected veterans. The company is a VEVRAA Federal Contractor, further emphasizing its commitment to fair employment practices.

The available position is for a full-time Event Services Coordinator at The Greek Theatre, offering a competitive salary of $70,304. Reporting directly to the Event Services Manager/Director, this role is vital in coordinating all aspects of event preparation and execution related to the facility. The Event Services Coordinator acts as a key liaison between the venue and event tenants, ensuring all requirements are met while enforcing adherence to facility rules, regulations, and policies. This position includes responsibility for managing all event services personnel, including part-time front of house staff, guaranteeing smooth event operations.

The role demands a hands-on leadership approach within the Event Services Department, supporting the Event Services Manager/Director in supervising, developing, and mentoring team members. The coordinator will manage recruitment, hiring, scheduling, and supervising of part-time front of house staff, demonstrating proficiency with the ABI Mastermind scheduling system for optimized labor management. Engaging with employees through training and orientation activities is also a crucial component of this role.

The Event Services Coordinator is expected to conduct thorough inspections of event spaces to ensure suitability and adherence to client and contractual needs. Familiarity with security technologies such as Evolv and compliance with safety protocols is essential, alongside skills in coordinating with various departments including box office, sponsorship, operations, police, and traffic management. Competency in utilizing reporting platforms like Raven and parking management systems like JustPark is also required.

Moreover, the coordinator must be capable of managing multiple simultaneous events, responding effectively to guest inquiries or complaints, and making prompt decisions during crisis situations. The ability to work independently, exercise sound judgment, maintain effective working relationships, and stay flexible in a fast-paced environment is critical. The role includes supervising all patron services employees, developing staff schedules, and collaborating with management to enhance workplace diversity and inclusion. This position demands a strong organizational skill set to prioritize tasks and meet strict deadlines, along with excellent communication abilities and a willingness to work irregular schedules to oversee all events and activities.

Job Requirements

Bachelor's degree or equivalent education and experience
Minimum two years related experience or training
Strong knowledge of labor laws especially California labor law a plus
Proficiency in ABI Mastermind scheduling system
Experience managing part-time front of house event staff
Ability to coordinate multiple events simultaneously
Strong problem-solving and decision-making skills
Excellent communication skills both oral and written
Ability to work independently and as part of a team
Flexibility to work irregular and extended hours including nights and weekends
Familiarity with security technologies such as Evolv
Competence with reporting tools like Raven and parking systems like JustPark
Physical ability to stand for long periods and move around the facility
Commitment to maintaining safety and compliance standards
Demonstrated leadership and staff management experience

Job Qualifications

Bachelor's degree from an accredited four-year college or university and two years related experience or equivalent combination of education and experience
Knowledge of California labor law is a plus
Ability to coordinate and satisfy requirements of multiple simultaneous events
Skilled in responding to inquiries or complaints from customers regulatory agencies or business community
Capable of making prompt and decisive crowd management decisions during crisis situations
Ability to work independently exercising judgement and initiative
Effective at maintaining working relationships with clients employees exhibitors patrons and others
Proficient in defining problems collecting data establishing facts and drawing conclusions
Experienced in interpreting technical instructions involving mathematical or diagram form with abstract and concrete variables
Able to work effectively under pressure and meet stringent schedules producing accurate results
Strong organizational skills to prioritize work and meet deadlines
Excellent oral and written communication abilities
Flexible and adaptable to changing situations
Comfortable working in fast-paced environments
Proficient with MS-DOS MS Windows Excel and MS Word
Experience with time record keeping systems and platforms such as JustPark Raven and Evolv
Knowledge of building operations maintenance practices and safety requirements

Job Duties

Be a hands-on leader of the Event Services Department offering support to the Event Services Manager/Director in supervising developing and mentoring team members
Recruit hire schedule supervise and manage part-time front of house team members including Event Services
Demonstrate proficiency in ABI Mastermind scheduling system to manage staffing optimize labor allocation and adapt to operational needs
Support Employee Engagement and lead annual team member orientation training
Evaluate and report Guest Services staff adherence to company policies nightly
Serve as D.O.S. lead for artist VIP programs coordinating logistics staffing and client experience
Inspect event spaces rooms and meeting areas for suitability considering factors such as air circulation lighting location size and event requirements
Ensure equipment physical set-up and personnel meet event and client contractual requirements
Utilize Evolv technology and enforce security policies ensuring venue safety compliance
Compile distribute and manage event files including notes medical reports incident reports arrests parking lists schedules and payroll
Learn and utilize Raven reporting platform for event documentation
Complete event specific documents including incident reports checklists and inventory logs
Coordinate with Box Office on technical and production requirements affecting sight lines or seating
Collaborate with departments such as sponsorship operations police and traffic for facility activities
Assist guests with parking inquiries using JustPark online parking system and troubleshoot as needed
Manage event preparation including set-up tear down housekeeping and cleaning of public facilities
Develop initiatives promoting workplace diversity and inclusion alongside Event Services Manager/Director
Work irregular schedules to supervise all events and activities
Perform other assigned duties and responsibilities