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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $28.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
This job opening is with a well-established hospitality and events department that specializes in coordinating and managing event services within a larger hotel operation. The company is committed to delivering exceptional customer service and maintaining seamless communication between various departments and guests. Employing a dedicated and professional team, the company strives to ensure that all events, meetings, and gatherings run smoothly and meet the expectations of clients and guests alike. With a strong emphasis on teamwork, efficiency, and attention to detail, the organization values individuals who are passionate about hospitality and event management. This role is full-time and offers a... Show More
Job Requirements
- Minimum of 2 years administrative experience
- Experience preferred in wedding, event, or catering sales or related area
- Must maintain an Alcohol Awareness card
- Must be at least 21 years old
- Ability to push/pull 25 lbs or less
- Proficiency in clerical skills including typing, faxing, photocopying
- Capable of performing repetitive hand movements
- Able to work flexible shifts including nights, weekends, and holidays
- Strong communication and organizational skills
- Ability to work independently and collaboratively
- Comfortable using multi-line phone systems and computer equipment
Job Qualifications
- Minimum of 2 years administrative experience
- Preferred experience in wedding, event, or catering sales or related professional area such as marketing or guest services
- Strong communication skills
- Ability to work independently and in a team environment
- Knowledge of property operations and banquets
- Basic presentation experience
- Proficiency in clerical tasks such as typing, faxing, photocopying, and data entry
- Ability to plan and implement action plans
- Ability to multi-task and handle complex administrative duties
- Demonstrated problem-solving, memorization, and decision-making skills
- Alcohol Awareness certification or ability to obtain
- Minimum age of 21 years
Job Duties
- Answer multi-line telephone system to receive/provide information from guests to Meeting and Event Sales managers
- Communicate with guests for all business inquiries
- Provide administrative support to Event Service and Sales Managers including typing, faxing, photocopying, answering multiple phone lines, assisting visitors and resolving a range of administrative tasks
- Prepare all correspondence, contracts, resumes, and maintain documentation related to incoming meetings and events
- Distribute Event Services correspondences and reports to various departments and serve as liaison between departments in resolving administrative and operational issues
- Maintain multiple lead sources for inquiries from guests
- Set up, maintain and route guest inquiries to hotel departments to ensure pertinent and accurate information is conveyed
- Perform heavy data entry for group bookings
- Inspect and coordinate all aspects of guest rooms and meeting rooms for site inspections
- Prepare amenity boxes and ensure inventory availability
- Review small contracts, create Res ID's
- Send out group resumes and bookings
- Process client deposits for definite bookings
- Process group turnovers to ensure all departments are informed efficiently
- Process revisions, re-solicits or cancellations
- Process space hold requests from sales and event managers
- Process post event data for reporting
- Compile and communicate daily, monthly, and quarterly data reports as assigned
- Coordinate and confirm redemption appointment and reservations for hotel dining and recreation amenities and services
- Conduct weekly and monthly audits and monitor group deposits
- Communicate with Event Services Managers and other departments to respond to guest needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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