Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
AD and D insurance
Disability insurance
401(k) Plan
eight paid holidays
Five sick days
Four personal days
Vacation Time
Job Description
Allied Universal Event Services is a leading provider in the event security and crowd management industry, renowned for delivering exceptional event staffing solutions across thousands of venues nationwide. This dynamic company specializes in securing and supporting a wide range of high-profile events including sports stadiums, concerts, festivals, and convention centers. Allied Universal has established itself as a trusted partner for clients seeking reliable and professional security services, making it a prominent name in the event staffing landscape. With a commitment to safety, innovation, and employee satisfaction, Allied Universal offers flexible part-time job opportunities ideal for students, retirees, and individuals seeking a vibrant and rewarding career in event security.
The Client Operations Support Manager position at Allied Universal Event Services is a pivotal role that supports the successful execution and operational efficiency of event security accounts. This role involves working closely with branch leadership and various functional departments to manage the daily administrative and operational functions of assigned accounts. Key responsibilities include overseeing invoicing, scheduling, client relations, event management, compliance, and personnel interviewing and selection to ensure seamless service delivery. The manager ensures compliance with contractual obligations and financial targets, maintaining all necessary systems and records related to personnel licensing, uniform and equipment procurement, and employment documentation.
The Client Operations Support Manager will play a significant role in fostering strong client relationships by implementing staffing strategies that align with contract requirements and emergency preparedness. This role demands expert knowledge in workforce training, scheduling optimization, and quality assurance programs to maintain high standards of event security services. The manager will also facilitate recruitment, onboarding, performance management, and disciplinary processes in partnership with human resources and branch leadership to promote a productive and motivated workforce. Operational metrics and data analysis will guide business decisions, ensuring cost efficiency and maximizing staff utilization.
This full-time position offers a competitive salary of $55,000 per year and is ideal for candidates with experience in administrative operations, human resources, and event security management. The Client Operations Support Manager will support Allied Universal's mission to provide safe, secure, and well-managed event environments through effective leadership and meticulous operational oversight. If you are passionate about events, thrive in a fast-paced setting, and possess strong organizational, communication, and problem-solving skills, this role provides an exciting opportunity to advance your career within a recognized industry leader.
The Client Operations Support Manager position at Allied Universal Event Services is a pivotal role that supports the successful execution and operational efficiency of event security accounts. This role involves working closely with branch leadership and various functional departments to manage the daily administrative and operational functions of assigned accounts. Key responsibilities include overseeing invoicing, scheduling, client relations, event management, compliance, and personnel interviewing and selection to ensure seamless service delivery. The manager ensures compliance with contractual obligations and financial targets, maintaining all necessary systems and records related to personnel licensing, uniform and equipment procurement, and employment documentation.
The Client Operations Support Manager will play a significant role in fostering strong client relationships by implementing staffing strategies that align with contract requirements and emergency preparedness. This role demands expert knowledge in workforce training, scheduling optimization, and quality assurance programs to maintain high standards of event security services. The manager will also facilitate recruitment, onboarding, performance management, and disciplinary processes in partnership with human resources and branch leadership to promote a productive and motivated workforce. Operational metrics and data analysis will guide business decisions, ensuring cost efficiency and maximizing staff utilization.
This full-time position offers a competitive salary of $55,000 per year and is ideal for candidates with experience in administrative operations, human resources, and event security management. The Client Operations Support Manager will support Allied Universal's mission to provide safe, secure, and well-managed event environments through effective leadership and meticulous operational oversight. If you are passionate about events, thrive in a fast-paced setting, and possess strong organizational, communication, and problem-solving skills, this role provides an exciting opportunity to advance your career within a recognized industry leader.
Job Requirements
- high school diploma or equivalent
- prior work experience as a team leader
- at least one year of experience in administrative, human resources, onboarding, or classroom instruction roles
- excellent organizational skills
- strong analytical and problem-solving abilities
- effective communication skills
- ability to influence and engage with leadership and stakeholders
- experience working in dynamic administrative environments
- proficiency in computer software such as Microsoft Office or Google Workspace
- capable of coaching and mentoring teams
- ability to manage multiple tasks efficiently
- strong report writing and documentation skills
- detail oriented
Job Qualifications
- high school diploma or equivalent
- prior experience as a team leader
- minimum one year of administrative, human resources, onboarding, or classroom instructor experience
- strong organizational, consultative, analytical, and problem-solving skills
- effective communication with leadership
- ability to influence and engage stakeholders
- strategic thinking and organizational change skills
- ability to work in ambiguous or evolving environments
- excellent interpersonal and collaborative skills
- ability to manage multiple tasks and interpret complex details
- strong oral and written communication skills
- proficient in Microsoft Office and Google Workspace
- skilled in coaching and mentoring
- effective active listening and issue resolution
- competent in data compilation and report writing
- results-oriented with goal achievement track record
- team-oriented with negotiation skills
- high attention to detail
Job Duties
- maintain future work schedules by assigning appropriately trained personnel
- implement and improve tracking of staff training and certifications
- develop and implement staffing plans for emergency operations and workforce growth
- act in an event management capacity to ensure event staff meet vendor and client expectations
- develop and implement quality assurance programs
- recruit, interview, select, and train new employees
- handle performance appraisals, employee grievances, and disciplinary actions
- safeguard personnel information related to pay, benefits, and performance
- establish and maintain onsite inventory of critical supplies
- make independent decisions on personnel scheduling to match competencies
- allot open work shifts to maximize utilization and reduce overtime
- submit procurement orders
- recommend productivity and cost reduction initiatives
- ensure accurate and timely submission of 90-day event calendar
- back up scheduling and manage event schedules in ABI
- follow company timekeeping policies and conduct weekly audits
- conduct disciplinary and counseling sessions
- initiate and execute termination procedures
- maintain high employee morale and low turnover
- enforce event-specific policies and procedures through communication and training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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