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Allied Universal logo

Event Services - Client Operations Support Manager

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Salary
Exact $55,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
AD and D insurance
Disability insurance
401(k) Plan
eight paid holidays
Five sick days
Four personal days
Vacation Time

Job Description

Allied Universal Event Services is a leading provider in the event security and crowd management industry, renowned for delivering exceptional event staffing solutions across thousands of venues nationwide. This dynamic company specializes in securing and supporting a wide range of high-profile events including sports stadiums, concerts, festivals, and convention centers. Allied Universal has established itself as a trusted partner for clients seeking reliable and professional security services, making it a prominent name in the event staffing landscape. With a commitment to safety, innovation, and employee satisfaction, Allied Universal offers flexible part-time job opportunities ideal for students, retirees, and individuals seeking... Show More

Job Requirements

  • high school diploma or equivalent
  • prior work experience as a team leader
  • at least one year of experience in administrative, human resources, onboarding, or classroom instruction roles
  • excellent organizational skills
  • strong analytical and problem-solving abilities
  • effective communication skills
  • ability to influence and engage with leadership and stakeholders
  • experience working in dynamic administrative environments
  • proficiency in computer software such as Microsoft Office or Google Workspace
  • capable of coaching and mentoring teams
  • ability to manage multiple tasks efficiently
  • strong report writing and documentation skills
  • detail oriented

Job Qualifications

  • high school diploma or equivalent
  • prior experience as a team leader
  • minimum one year of administrative, human resources, onboarding, or classroom instructor experience
  • strong organizational, consultative, analytical, and problem-solving skills
  • effective communication with leadership
  • ability to influence and engage stakeholders
  • strategic thinking and organizational change skills
  • ability to work in ambiguous or evolving environments
  • excellent interpersonal and collaborative skills
  • ability to manage multiple tasks and interpret complex details
  • strong oral and written communication skills
  • proficient in Microsoft Office and Google Workspace
  • skilled in coaching and mentoring
  • effective active listening and issue resolution
  • competent in data compilation and report writing
  • results-oriented with goal achievement track record
  • team-oriented with negotiation skills
  • high attention to detail

Job Duties

  • maintain future work schedules by assigning appropriately trained personnel
  • implement and improve tracking of staff training and certifications
  • develop and implement staffing plans for emergency operations and workforce growth
  • act in an event management capacity to ensure event staff meet vendor and client expectations
  • develop and implement quality assurance programs
  • recruit, interview, select, and train new employees
  • handle performance appraisals, employee grievances, and disciplinary actions
  • safeguard personnel information related to pay, benefits, and performance
  • establish and maintain onsite inventory of critical supplies
  • make independent decisions on personnel scheduling to match competencies
  • allot open work shifts to maximize utilization and reduce overtime
  • submit procurement orders
  • recommend productivity and cost reduction initiatives
  • ensure accurate and timely submission of 90-day event calendar
  • back up scheduling and manage event schedules in ABI
  • follow company timekeeping policies and conduct weekly audits
  • conduct disciplinary and counseling sessions
  • initiate and execute termination procedures
  • maintain high employee morale and low turnover
  • enforce event-specific policies and procedures through communication and training

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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