Event Services Client Account Manager

Portland, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

accidental death and dismemberment insurance

Disability insurance

401(k) Plan

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal Event Services is a leading provider of event security, crowd management, and event staffing services across a broad spectrum of venues such as sports stadiums, concerts, festivals, and convention centers. Renowned for delivering exceptional safety and operational excellence, Allied Universal Event Services partners with thousands of venues annually to ensure safe and memorable experiences for attendees. This dynamic and innovative company prides itself on fostering a collaborative and inclusive work environment that welcomes individuals from diverse backgrounds including students, retirees, and those seeking flexible part-time opportunities. The company offers positions that cater to a variety of roles in event staffing, security, and operational management, providing flexibility and growth opportunities aligned with the lifestyle and career goals of its team members.

The Client Account Manager role at Allied Universal Event Services involves overseeing the daily operations of assigned client accounts, primarily focusing on event management, staffing, and client relations. This position is vital in ensuring that events run smoothly from start to finish, adhering to the highest standards of safety, service, and operational efficiency. The Client Account Manager will supervise event supervisors and front-line staff, coordinate necessary support services, and maintain ongoing communication with clients to address concerns, manage resources, and ensure contract compliance. They play a pivotal role in developing and mentoring staff through coaching, training, and performance management initiatives.

This role requires strong leadership skills, the ability to manage complex operational demands, and a commitment to providing excellent customer service. The Client Account Manager is also responsible for handling emergency incidents, managing staffing schedules, and utilizing technology platforms such as ABI and WinTeam to manage logistics, scheduling, billing, and reporting. Maintaining high employee morale and enforcing company policies regarding appearance, conduct, and labor law compliance are also core components of the position.

Allied Universal offers competitive compensation along with comprehensive benefits including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan. Employees also enjoy paid holidays, sick leave, personal days, and vacation accrual, emphasizing the company’s commitment to work-life balance and employee well-being. This role is perfect for candidates seeking an engaging career in event security and management with a company dedicated to innovation, client satisfaction, and employee development. Working at Allied Universal Event Services means joining a team that values initiative, accountability, and collaborative success in a fast-paced, rewarding environment where every day brings new challenges and achievements.

Job Requirements

high school diploma or equivalent
licensing requirements may be required prior to employment depending on state and/or local laws
minimum of three years of event management or supervisory experience
ability to supervise and develop staff
strong communication and interpersonal skills
proficiency in Microsoft Office
ability to manage multiple priorities
availability to work flexible hours including nights, evenings, and holidays
good judgment and discretion
ability to handle emergency situations

Job Qualifications

high school diploma or equivalent
licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
minimum of three (3) years of event management, event operations, and/or event supervisory experience
experience in hiring, developing, motivating, and retaining quality staff
ability to develop and grow customer relationships
ability to work in a team-oriented management environment with the ability to work independently
ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
ability to work in a team-oriented management environment while having an entrepreneurial attitude
demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
professional, articulate, and able to use good independent judgment and discretion
must be able to work nights/evenings/holidays as needed with a flexible schedule

Job Duties

supervise the day-to-day event operations and staffing of an assigned client site
manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
build, improve, and maintain effective relationships with both client and employees
coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
ensure all required reporting and contract compliance requirements are met
assure regular communication of issues or event with our client
handle any escalated security issues or emergency situations appropriately