Event Services Client Account Manager

Indianapolis, IN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

AD&D insurance

Disability insurance

401(k) Plan

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal Event Services is a leading company specializing in crowd management, event staffing, and security services across thousands of venues every year including sports stadiums, concerts, festivals, and convention centers. The company is known for providing flexible part-time opportunities that are perfect for students, retirees, or anyone looking for a dynamic career in the event industry. Allied Universal fosters a collaborative, innovative, and welcoming work environment where employees can thrive and benefit from various perks depending on their roles and hours worked. They pride themselves on being a reliable partner in ensuring the safety and enjoyment of event attendees while delivering outstanding service to their clients.

The role of Client Account Manager at Allied Universal is a vital leadership position responsible for managing multiple accounts throughout Indiana and Kentucky. This role entails overseeing all aspects of event operations at assigned client sites, ensuring seamless execution from preparation to closeout. The Client Account Manager’s responsibilities include supervising event staff and supervisors, managing hiring, training, payroll, and discipline, maintaining client and employee relationships, and ensuring compliance with all contractual and safety requirements. The position demands strong leadership skills, the ability to handle multiple priorities, resolve issues promptly, and maintain high standards of employee morale, service, and appearance. Through effective coordination and operational management, the Client Account Manager supports the success of each event and ensures client satisfaction.

Beyond operational oversight, the Client Account Manager also plays a critical role in developing staff professionally and technically, conducting training sessions, managing resources such as uniforms and equipment, and maintaining clear communication with both clients and internal teams. Proficiency in Microsoft Office and allied technology platforms like ABI and WinTeam is important for scheduling, billing, reporting, and business management functions. The role requires flexibility to work nights, evenings, and holidays as needed and demands someone who is professional, articulate, and capable of independent judgment. Allied Universal offers extensive benefits including medical, dental, vision, life and disability insurance, a 401(k) plan, paid holidays, sick and personal days, and vacation accrual. This is an excellent opportunity for experienced event management professionals to join a market-leading company and make a significant impact in the fast-paced world of event security and staffing.

Job Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Highly proficient and fully functional in all Microsoft Office applications
Professional, articulate, and able to use good independent judgment and discretion
Must be able to work nights, evenings, holidays as needed with a flexible schedule

Job Qualifications

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Must be able to work nights/evenings/holidays as needed with a flexible schedule
Facilities management, military, or law enforcement experience preferred
Previous payroll, billing, and scheduling experience preferred

Job Duties

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Handle any escalated security issues or emergency situations appropriately
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
Facilitate the timely invoicing of events and follows up with client to ensure payment
investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager