Event Services Client Account Manager

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

AD&D insurance

Disability insurance

401k plan

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal is a leading security and event services company known for its excellence in crowd management and event staffing. With a vast presence across numerous venues such as sports stadiums, concerts, festivals, and convention centers, Allied Universal crafts safe and engaging environments for attendees while providing fulfilling employment opportunities for staff. The company offers flexible part-time work options that cater to a diverse workforce, including students, retirees, and individuals looking for dynamic roles in event security and operations. Allied Universal's culture emphasizes collaboration, innovation, and quality customer service, making it a top choice for those seeking a rewarding career in the event industry.\n\nAllied Universal is currently seeking a Client Account Manager based onsite in Reno, NV. This pivotal role is responsible for managing the day-to-day operations of an assigned client account, including overseeing all event activities from preparation through closeout. The Client Account Manager leads a team of supervisors and frontline staff, building strong relationships with clients and employees alike to ensure smooth operations and exceptional service at all times. The position involves staff hiring, training, development, scheduling, payroll management, and performance oversight, aiming to maintain high standards of safety, appearance, and operational effectiveness. This role demands skillful coordination of support services, adherence to contract requirements, and proactive problem-solving to meet financial and service goals. With a focus on leadership and continuous improvement, the Client Account Manager acts as a trusted liaison between the client and Allied Universal's event teams. Candidates in this role must be adept at managing multiple priorities, handling emergency situations appropriately, and maintaining ongoing communication with both clients and internal leadership. A flexible schedule, including availability for nights, evenings, and holidays, is essential to meet the demands of varied event schedules. Success in this role also requires proficiency with scheduling and billing software, strong interpersonal abilities, and a commitment to enforcing company policies and labor laws. Allied Universal provides comprehensive benefits such as medical, dental, vision insurance, paid holidays, sick and personal days, and a 401k plan, supporting the well-being and financial security of its employees. This is an excellent opportunity for experienced event management professionals eager to advance their careers in a dynamic, fast-paced environment where each day brings new challenges and achievements.

Job Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to build and grow customer relationships
Ability to work independently and in a team environment
Ability to manage multiple priorities and complex situations
Proficient in Microsoft Office applications
Ability to work nights, evenings, and holidays with a flexible schedule

Job Qualifications

High school diploma or equivalent
Minimum of three years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate, and able to use good independent judgment and discretion
Must be able to work nights/evenings/holidays as needed with a flexible schedule

Job Duties

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately