Temecula Creek Inn logo

EVENT SERVICE COORDINATOR

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $22.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
employee wellness program
team events

Job Description

Temecula Creek Inn is a premier hospitality destination located in the heart of Temecula, California. Known for its beautiful setting surrounded by vineyards and scenic landscapes, the Inn offers an exceptional experience for guests through its luxurious accommodations, exquisite dining options, and outstanding event services. As a well-established hotel and resort, Temecula Creek Inn prides itself on combining rustic charm with modern elegance, delivering memorable stays for leisure travelers, business professionals, and special event attendees alike. The property features a blend of cozy rooms, elegant event spaces, and state-of-the-art amenities, making it a popular choice for weddings, corporate meetings, and social gatherings within the region. The resort's commitment to high-quality service and personalized attention has earned it a respected name in the local hospitality industry.

The role of Catering Service and Group Service Administrator at Temecula Creek Inn is a vital position that supports the Catering and Group Service Managers in delivering top-tier service for all group programs and events hosted on the property. This is a full-time role with a competitive hourly wage of $22.00, designed for a detail-oriented, organized individual who thrives in a fast-paced, dynamic environment and is passionate about hospitality and event coordination. The Administrator is responsible for managing and overseeing various aspects of assigned catering group programs, ensuring seamless communication, flawless execution, and comprehensive customer satisfaction from the initial sales handoff through event completion.

In this role, the Catering Service and Group Service Administrator serves as either the primary or secondary contact for all group events, handling extensive administrative and operational duties. These tasks include reviewing new event files transferred from the sales team, completing critical checklists such as event deposits and contract verifications, processing payments, and preparing necessary documentation including Banquet Event Orders (BEOs), diagrams, and client resumes. The Administrator also plays a crucial role in logistical support by coordinating with various departments, managing meeting schedules, distributing event postings and change logs, and ensuring that all inventory and orders, such as linens and office supplies, are maintained accurately.

Beyond administrative tasks, the position requires hands-on involvement at events and meetings, providing physical support by verifying setups, attending meetings in managers' absence, and serving as a communication hub between clients, sales, and service staff. The successful candidate embodies the Temecula Creek Inn Core Values such as teamwork, respect, high standards, and a positive attitude, promoting a workplace culture where "One Team. One Goal." is more than a motto but a way of working together to achieve excellence.

This role demands excellent communication skills, high adaptability, reliability, and the ability to operate efficiently with minimal supervision while managing multiple priorities. Candidates must demonstrate a strong customer service focus and the ability to maintain professionalism and composure under pressure. Familiarity with hotel operations, catering sales, banquet management, and meeting coordination is preferred, complemented by proven experience with administrative tasks and event support. The position requires physical stamina including the ability to lift up to 25 pounds and manage long, sometimes irregular working hours, including weekend availability. A valid California driver’s license and proof of personal automobile insurance are mandatory.

Working at Temecula Creek Inn offers a unique opportunity to be part of a dedicated hospitality team that values quality service and continuous improvement. Employees benefit from an engaging work environment where personal initiative and collaborative effort are rewarded. For those passionate about the hospitality industry, particularly in event coordination and catering services, this full-time role provides comprehensive experience, competitive compensation, and the chance to contribute to a highly respected venue in Southern California's wine country.

Job Requirements

  • AA degree in Hotel and Restaurant Management or equivalent experience required
  • English fluency required
  • catering sales, banquet management, or meeting sales or coordination experience preferred
  • prior administrative or event experience
  • computer literate or able to gain literacy with planned installation of programs
  • valid California driver's license required
  • proof of personal automobile insurance coverage required
  • hotel experience required
  • detail oriented
  • organized and efficient
  • safety minded
  • ability to adapt to changing departmental needs
  • high quality standards for production and service
  • diplomatic and calm
  • strong verbal and written communication skills
  • courteous and professional manner
  • able to multitask
  • good team player
  • customer service focus
  • able to work productively with little supervision
  • trustworthy and reliable
  • availability to work weekends
  • ability to work in fast paced, high stress environment
  • self motivated and driven
  • stands or walks approximately 40% of shift
  • sits at desk or in meetings approximately 60% of shift
  • uses computer approximately 80% of shift
  • must be able to lift up to 25 pounds
  • able to work under pressure
  • flexible to work long and irregular hours
  • heavy use of phones daily
  • use of stairs daily

Job Qualifications

  • AA degree in Hotel and Restaurant Management or equivalent experience
  • fluency in English
  • experience in catering sales, banquet management, or meeting sales or coordination preferred
  • prior administrative or event experience
  • computer literate or ability to gain literacy with new software
  • valid California driver's license
  • proof of personal automobile insurance
  • hotel experience
  • strong verbal and written communication skills
  • detail oriented
  • organized
  • safety minded
  • ability to multitask
  • customer service focused
  • good team player
  • able to work with minimal supervision
  • trustworthy and reliable
  • availability to work weekends
  • ability to perform in high stress environments
  • self motivated and driven

Job Duties

  • Attend daily and weekly meetings as needed
  • distribute daily events and event postings
  • distribute revisions and change log daily
  • review all new files transferred from the sales team
  • complete Catering Service Manager checklist for wedding and group folders including deposit confirmation and event schedules
  • apply all payments received for events into systems
  • provide administrative support to Service Managers including preparation of resumes, Banquet Event Orders, prep packets, diagrams, payment links, and meeting notes
  • provide physical support by checking event setups and attending meetings in managers' absence
  • relay key notes from meetings and communications to service team
  • answer incoming calls and assist clients
  • prepare amenities, wedding bags, and wedding signs
  • place linen orders for wedding events
  • audit Event Order distribution spreadsheet monthly
  • manage all in-house meetings
  • support managers in running weekly team meetings and taking minutes
  • create file folders for new events
  • update and audit blanket inventory
  • send office supply orders
  • provide additional support and backup to sales and catering administrator
  • communicate last-minute changes to appropriate departments
  • respond to guests' needs in a timely and professional manner
  • act as secondary liaison between hotel and groups executing contracted specifications
  • manage time effectively and prioritize work
  • embody Temecula Creek Inn core values including teamwork, respect, and commitment to excellence
  • promote and comply with all company policies and procedures
  • immediately report suspicious or hazardous conditions
  • maintain cleanliness and safety in work areas
  • practice safe work habits to avoid injury
  • ensure Sales and Service staff compliance with safety rules and equipment handling
  • attend all mandatory meetings as directed
  • perform other tasks including cross-training as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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