Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
City Winery is a unique and vibrant hospitality destination that masterfully combines the art of winemaking, live music, and culinary excellence under one roof. Founded in 2008 by music industry visionary Michael Dorf, City Winery has become a celebrated establishment offering a blend of award-winning, locally produced wines, intimate concert experiences, sophisticated dining, and educational food and wine classes. Located in the heart of urban centers, City Winery provides guests with an immersive wine country experience amidst the dynamic energy of the city, drawing a cultured and passionate clientele of food lovers and music enthusiasts alike. The venue is designed to foster community and creativity, positioning itself as a sanctuary where music, gastronomy, and viniculture intersect to deliver unforgettable moments. This establishment prides itself on exceptional hospitality and aims to deliver the highest quality culinary and cultural experience in an inviting and elegant atmosphere.
The role of an Event Server at City Winery is indispensable in fulfilling the establishment’s promise of outstanding guest experiences. Event Servers at City Winery are entrusted with responsibilities that range from greeting and engaging with guests to managing food and beverage service with a keen attention to detail and enthusiasm. This position demands a dynamic individual who can effectively multitask in a fast-paced, high-volume environment while maintaining polished presentation and top-tier service standards. Servers contribute significantly to the ambiance, elevating each patron’s visit through personalized service that anticipates guest needs and promotes the City Winery brand and its events.
Event Servers are essential frontline ambassadors who facilitate positive interactions and ensure that guests’ experiences are seamless from entry to departure. Their duties include taking orders with accuracy, serving beverages and beautifully prepared dishes, supporting marketing promotions and special events through upselling, and meticulously maintaining cleanliness and safety standards in workstations and dining areas. They are also responsible for handling payment transactions with integrity following company cash handling procedures.
Additionally, the role requires that servers maintain comprehensive knowledge of City Winery’s brand history, menu items, wine selections, and current event programming to confidently engage with guests and provide insightful recommendations or information. This role values ongoing learning, expecting participation in training sessions, tastings, and meetings to enhance service quality and professional growth. Candidates must be adaptable, prepared to work varied schedules that include evenings, weekends, and holidays, and physically capable of performing duties involving prolonged standing, walking, carrying, and navigating venue spaces under different conditions such as dark or crowded environments.
City Winery is committed to diversity and inclusion, embodying these principles in its hiring practices and workplace culture. It is an equal opportunity employer that embraces a broad spectrum of backgrounds and experiences. Serving at City Winery is not merely a job but a chance to be part of an innovative and inspiring environment where wine, music, and culinary arts converge to create memorable experiences for both guests and team members. This opportunity is ideal for motivated individuals who are passionate about exceptional guest service, enjoy collaborative teamwork, and seek to contribute to a forward-thinking hospitality venue that continually redefines live music and dining experiences.
The role of an Event Server at City Winery is indispensable in fulfilling the establishment’s promise of outstanding guest experiences. Event Servers at City Winery are entrusted with responsibilities that range from greeting and engaging with guests to managing food and beverage service with a keen attention to detail and enthusiasm. This position demands a dynamic individual who can effectively multitask in a fast-paced, high-volume environment while maintaining polished presentation and top-tier service standards. Servers contribute significantly to the ambiance, elevating each patron’s visit through personalized service that anticipates guest needs and promotes the City Winery brand and its events.
Event Servers are essential frontline ambassadors who facilitate positive interactions and ensure that guests’ experiences are seamless from entry to departure. Their duties include taking orders with accuracy, serving beverages and beautifully prepared dishes, supporting marketing promotions and special events through upselling, and meticulously maintaining cleanliness and safety standards in workstations and dining areas. They are also responsible for handling payment transactions with integrity following company cash handling procedures.
Additionally, the role requires that servers maintain comprehensive knowledge of City Winery’s brand history, menu items, wine selections, and current event programming to confidently engage with guests and provide insightful recommendations or information. This role values ongoing learning, expecting participation in training sessions, tastings, and meetings to enhance service quality and professional growth. Candidates must be adaptable, prepared to work varied schedules that include evenings, weekends, and holidays, and physically capable of performing duties involving prolonged standing, walking, carrying, and navigating venue spaces under different conditions such as dark or crowded environments.
City Winery is committed to diversity and inclusion, embodying these principles in its hiring practices and workplace culture. It is an equal opportunity employer that embraces a broad spectrum of backgrounds and experiences. Serving at City Winery is not merely a job but a chance to be part of an innovative and inspiring environment where wine, music, and culinary arts converge to create memorable experiences for both guests and team members. This opportunity is ideal for motivated individuals who are passionate about exceptional guest service, enjoy collaborative teamwork, and seek to contribute to a forward-thinking hospitality venue that continually redefines live music and dining experiences.
Job Requirements
- 2+ years of experience as a server in a fast-paced, high-volume service environment
- strong work ethic
- team player
- exceptional guest service skills
- ability to provide high-quality guest experiences and exceed guest expectations
- effective communication and interpersonal skills
- aptitude to resolve problems
- professional guest service execution
- ability to navigate venue conditions such as tight spaces, dark rooms, and loud environments
- ability to handle guests with composure and hospitality
- polished appearance
- ability to work independently and in a team
- fluent in English with reading, writing, communication, basic business math skills, and POS operation
- flexible schedule availability including days, nights, weekends, and holidays
- physical ability to stand, walk, bend, pull, push, use stairs, and lift up to 50 lbs
Job Qualifications
- 2+ years’ experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- strong work ethic, team player, and exceptional guest service skills
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every city winery visit
- effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to navigate venue conditions, including tight spaces, dark room and loud environment
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work both independently and in a team environment
- must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- ability to work a flexible schedule including days, nights, weekends, and holidays
- ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- provide positive guest experience including greeting, conversing with, and thanking departing guests
- interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- upsell, increase check average, compete in sales incentives, drive marketing promotions and special events, and promote our brand
- check tables throughout service times for guest satisfaction, resolve guest complaints
- adhere to steps of service and maintain brand standards every shift
- maintains a clean, neat and well-groomed appearance
- complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- handle payment transactions and maintain accurate cash drawer
- adhere to and abide by cash handling procedures as per company standards
- attend training courses, tastings, meetings, as needed
- maintain a knowledge of city winery brand, history, culture, and programming, both in venue and restaurant
- maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- perform all other reasonably assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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