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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
City Winery is a unique and vibrant hospitality destination that masterfully combines the art of winemaking, live music, and culinary excellence under one roof. Founded in 2008 by music industry visionary Michael Dorf, City Winery has become a celebrated establishment offering a blend of award-winning, locally produced wines, intimate concert experiences, sophisticated dining, and educational food and wine classes. Located in the heart of urban centers, City Winery provides guests with an immersive wine country experience amidst the dynamic energy of the city, drawing a cultured and passionate clientele of food lovers and music enthusiasts alike. The venue is designed... Show More
Job Requirements
- 2+ years of experience as a server in a fast-paced, high-volume service environment
- strong work ethic
- team player
- exceptional guest service skills
- ability to provide high-quality guest experiences and exceed guest expectations
- effective communication and interpersonal skills
- aptitude to resolve problems
- professional guest service execution
- ability to navigate venue conditions such as tight spaces, dark rooms, and loud environments
- ability to handle guests with composure and hospitality
- polished appearance
- ability to work independently and in a team
- fluent in English with reading, writing, communication, basic business math skills, and POS operation
- flexible schedule availability including days, nights, weekends, and holidays
- physical ability to stand, walk, bend, pull, push, use stairs, and lift up to 50 lbs
Job Qualifications
- 2+ years’ experience as a server in a fast-paced, high-volume service environment and/or equivalent relevant experience
- strong work ethic, team player, and exceptional guest service skills
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every city winery visit
- effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to navigate venue conditions, including tight spaces, dark room and loud environment
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work both independently and in a team environment
- must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- ability to work a flexible schedule including days, nights, weekends, and holidays
- ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- provide positive guest experience including greeting, conversing with, and thanking departing guests
- interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end
- upsell, increase check average, compete in sales incentives, drive marketing promotions and special events, and promote our brand
- check tables throughout service times for guest satisfaction, resolve guest complaints
- adhere to steps of service and maintain brand standards every shift
- maintains a clean, neat and well-groomed appearance
- complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms
- maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
- follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages
- handle payment transactions and maintain accurate cash drawer
- adhere to and abide by cash handling procedures as per company standards
- attend training courses, tastings, meetings, as needed
- maintain a knowledge of city winery brand, history, culture, and programming, both in venue and restaurant
- maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
- follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
- perform all other reasonably assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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