Event Senior Technical Lead, Audio Visual (Video) - Loews Kansas City - $750 Sign On Bonus!
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.21 - $22.37
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Encore is a leading provider of event technology, specializing in delivering high-quality audiovisual services for conferences, conventions, and corporate events. As a well-established company with a global footprint, Encore supports its clients by providing state-of-the-art technology solutions, expert technical support, and seamless event execution. The company takes pride in its culture of inclusivity and belonging, emphasizing respect for individual strengths and diversity while fostering a welcoming and collaborative working environment.
The Sr. Technical Lead role at Encore is a mid-tier technical operator position that acts as a vital link between technical specialists and technical leads. This role focuses on the operation of audiovisual equipment for smaller general sessions or assisting with larger event setups. The Sr. Technical Lead reports to an Operations Manager, Director of Operations, or Director of Event Technology (DET), ensuring the smooth execution of technology during events. This position is hourly, with a pay range between $17.21 to $22.37, with compensation determined by experience, location, and specific skills.
In this role, the Sr. Technical Lead is responsible for the setup, operation, and breakdown of advanced audiovisual equipment. The job requires troubleshooting technical issues swiftly during events to ensure flawless execution. The Sr. Technical Lead prioritizes customer service by maintaining positive relationships with clients and effectively communicating to meet or exceed expectations. They also collaborate with internal teams on event solutions to maximize client satisfaction.
Additionally, the Sr. Technical Lead plays a mentoring and leadership role by fostering technical and leadership skill development among fellow employees. They provide coaching to technical, sales, and operations teams to ensure all team members are prepared to deliver excellent event support.
This role includes supervising other technical staff during events, assisting with equipment security, maintenance, inventory management, and forecasting equipment needs. The work environment spans hotels, convention centers, event venues, and warehouses, with exposure to varied noise levels, outdoor elements, and high-end technology. Work hours may be irregular, including evenings, weekends, holidays, and on-call shifts.
Physical requirements for the position include lifting up to 50 pounds regularly and occasional lifting up to 100 pounds. The role demands sitting, standing, walking, stooping, kneeling, bending, and climbing according to event needs. Visual and auditory acuity are also critical for operating complex audiovisual equipment accurately.
The Sr. Technical Lead position is ideal for candidates with experience in audiovisual technology, strong customer service skills, and the ability to thrive in dynamic event environments. Encore encourages professional growth through training and certification programs and offers competitive compensation alongside a comprehensive benefits package aimed at supporting employees and their families.
The Sr. Technical Lead role at Encore is a mid-tier technical operator position that acts as a vital link between technical specialists and technical leads. This role focuses on the operation of audiovisual equipment for smaller general sessions or assisting with larger event setups. The Sr. Technical Lead reports to an Operations Manager, Director of Operations, or Director of Event Technology (DET), ensuring the smooth execution of technology during events. This position is hourly, with a pay range between $17.21 to $22.37, with compensation determined by experience, location, and specific skills.
In this role, the Sr. Technical Lead is responsible for the setup, operation, and breakdown of advanced audiovisual equipment. The job requires troubleshooting technical issues swiftly during events to ensure flawless execution. The Sr. Technical Lead prioritizes customer service by maintaining positive relationships with clients and effectively communicating to meet or exceed expectations. They also collaborate with internal teams on event solutions to maximize client satisfaction.
Additionally, the Sr. Technical Lead plays a mentoring and leadership role by fostering technical and leadership skill development among fellow employees. They provide coaching to technical, sales, and operations teams to ensure all team members are prepared to deliver excellent event support.
This role includes supervising other technical staff during events, assisting with equipment security, maintenance, inventory management, and forecasting equipment needs. The work environment spans hotels, convention centers, event venues, and warehouses, with exposure to varied noise levels, outdoor elements, and high-end technology. Work hours may be irregular, including evenings, weekends, holidays, and on-call shifts.
Physical requirements for the position include lifting up to 50 pounds regularly and occasional lifting up to 100 pounds. The role demands sitting, standing, walking, stooping, kneeling, bending, and climbing according to event needs. Visual and auditory acuity are also critical for operating complex audiovisual equipment accurately.
The Sr. Technical Lead position is ideal for candidates with experience in audiovisual technology, strong customer service skills, and the ability to thrive in dynamic event environments. Encore encourages professional growth through training and certification programs and offers competitive compensation alongside a comprehensive benefits package aimed at supporting employees and their families.
Job Requirements
- Bachelor’s degree preferred
- At least 2 years of relevant field experience
- 2-3 years of customer service or hospitality experience preferred
- Completion of required training and certification programs
- Ability to interact effectively with diverse workforce and customers
- Valid driver’s license if applicable
- Ability to lift 50 pounds
- Adherence to company security and safety guidelines
Job Qualifications
- Bachelor’s degree preferred
- Minimum 2 years of field experience in audiovisual or technical operations
- 2-3 years of customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to interact professionally with diverse customer base and management
- Valid driver’s license if operating company vehicles
- Ability to lift 50 pounds
- Completion of required training and certifications within 60 days for external hires
Job Duties
- Ensures timely setup, operation, and breakdown of advanced audiovisual equipment
- Troubleshoots and resolves technical issues promptly
- Complies with company security and safety protocols
- Provides excellent customer service and maintains client relationships
- Collaborates with internal teams on event solutions
- Mentors and coaches technical and operations team members
- Supervises other technicians during events
- Assists with equipment security, storage, transportation, and maintenance
- Performs inventory management and forecasts equipment needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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