Event Senior Sales Manager - Biltmore Hotel Coral Gables, FL

Encore is a leading company specializing in audiovisual and event technology solutions for the hospitality and event management industries. Operating primarily within hotels and convention centers, Encore delivers comprehensive services that enhance the overall experience of large and high-end events. The company is known for its innovative approach to event production technology, ensuring clients receive exceptional service and cutting-edge solutions. With a strong commitment to inclusivity, diversity, and a welcoming culture, Encore prides itself on providing its employees with growth opportunities and a supportive work environment focused on quality and continuous improvement.

The role of Sr. Sales Manager, Venues, is pivotal within Encore's sales team, focusing on leading the sales process for assigned group accounts and directing sales staff to provide exceptional customer event experiences. The Sr. Sales Manager is responsible for identifying solutions to meet customer goals, maximizing event and revenue capture, and fostering strong relationships with hotel personnel to strengthen business ties. This position involves managing high-end, large events, utilizing advanced technology solutions, and providing leadership and training support to the sales team. Reporting to the Sales Director or Director of Event Technology, the Sr. Sales Manager also supervises the Sales Manager, ensuring alignment with company business strategies and core values.

Key responsibilities of this role include driving revenue growth through proactive, consultative sales methods, maximizing opportunities by upselling and cross-selling, preparing compelling presentations, collaborating with internal departments and vendors, attending site visits and planning meetings, and maintaining a deep understanding of event cost structures. Relationship management is a vital aspect, with a focus on cultivating world-class service by personalizing customer experiences, addressing client concerns, and ensuring CRM systems are accurate and up-to-date. Accountabilities such as maintaining a healthy sales pipeline, supporting forecasting efforts, learning SOPs, and staying informed about new products and emerging technologies are also central to the position.

People development is fundamentally important in this role, as the Sr. Sales Manager provides leadership, mentoring, coaching, and training to sales team members. Promoting a culture of high performance, accountability, and continuous improvement, the position demands strong communication, presentation, and interpersonal skills. A comprehensive understanding of audiovisual technology, hospitality environments, and financial data is essential. This role requires adaptability to varied working conditions, including irregular hours, moderate physical activity, and a hotel-based environment. The salary range ranges from $48,776 to $63,409 annually, with compensation influenced by multiple factors such as experience and location. Encore offers an excellent benefits package and fosters an inclusive workplace that celebrates individual differences, making it a compelling opportunity for experienced sales professionals seeking growth in the event technology field.