Event Sales Manager, Hotel Services - The Ritz-Carlton South Beach, Miami Beach, FL

Encore is a leading global event technology company specializing in providing comprehensive audiovisual and event services at hotels, convention centers, and other venues. With a strong commitment to delivering world-class experiences, Encore serves a diverse clientele ranging from small meetings to large-scale conferences. The company prides itself on innovative solutions, exceptional customer service, and a collaborative culture that encourages continuous learning and growth. Encore operates at the intersection of technology and hospitality, ensuring that every event is executed seamlessly through the use of cutting-edge audiovisual equipment and expert event support teams.

The Sales Manager, Venues role at Encore is a dynamic position centered on driving business growth by offering tailored event solutions that meet customers' goals and maximize profitability. Reporting directly to senior sales leadership, the Sales Manager is responsible for guiding clients through every stage of the event planning process, from initial consultation to post-event follow-up. This role demands a consultative sales approach, leveraging Encore’s proven sales methodologies and technology tools to generate significant revenue within an assigned customer base.

In this position, the Sales Manager plays a crucial role in enhancing Encore’s relationships with hotel partners and venue personnel, ensuring collaboration across departments for successful event delivery. Their efforts directly impact the company’s market presence and profitability, as they prepare and present detailed event proposals, manage pipelines, and maintain accurate customer records in the CRM system. Attention to detail combined with a deep understanding of event cost structures allows the Sales Manager to design solutions that balance client satisfaction with financial targets.

An essential aspect of the role involves active participation in site visits, pre-conference planning meetings, and ongoing communication with clients to ensure a personalized, seamless event experience. The Sales Manager also serves as a brand ambassador for Encore’s commitment to core values such as delivering world-class service, ownership, integrity, and collaboration.

This full-time role offers a salary range of $42,414 to $55,138, dependent on experience and location, with potential eligibility for overtime, bonuses, or incentives. Candidates with a background in technology sales or hospitality, particularly those with audiovisual sales experience, are well-suited for the position. The role requires strong technical aptitude, exceptional communication skills, and proficiency in customer relationship management systems.

Physical requirements include the ability to sit, stand, walk, and occasionally perform light lifting, reflective of the event venue environment. The work setting is primarily hotels or convention centers and may involve exposure to varying noise levels, outdoor elements, and working at heights. Flexibility in work hours, including evenings, weekends, and holidays, is necessary to meet client needs.

Encore is committed to fostering a diverse, inclusive workplace that values individual strengths and promotes a welcoming culture. The company provides competitive benefits and opportunities for professional development within the event technology industry. For candidates passionate about hospitality and sales, this position offers a rewarding career path in a fast-paced, client-focused environment.