Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,300.00 - $97,600.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Encore is a leading global provider of event technology services, renowned for delivering innovative audio visual solutions and exceptional customer experiences across a broad range of venues including hotels, convention centers, and other event spaces. The company specializes in supporting meetings, conferences, and conventions through cutting-edge technology, expert personnel, and a customer-focused approach. As a dynamic and forward-thinking company, Encore works diligently to stay ahead of industry trends and continually enhance its offerings, leveraging the latest advancements in audio visual technology and event services. It is committed to fostering an inclusive workplace culture that values collaboration, accountability, and world-class service.
The role of Sales Manager, Venues at Encore focuses on driving revenue growth by managing customer relationships within assigned venues, primarily hotels and convention centers, and guiding clients through successful event planning and execution. This position blends consultative sales strategies with expert knowledge of event technology to create compelling, customized event experiences that align with the goals and objectives of clients. Reporting to senior sales leadership, the Sales Manager will utilize Encore's proven sales methodologies and tools to maximize event bookings and profitability. Collaboration with internal teams and external vendors is key in delivering seamless event solutions that enhance customer satisfaction.
Sales Managers will be responsible for maintaining up-to-date knowledge of event technologies, hospitality industry trends, and the company’s product and service offerings. The role requires a deep understanding of the hospitality environment to effectively tailor event solutions that fit budgetary and operational parameters. Critical to success is the ability to build and sustain excellent relationships with venue staff and customers alike, ensuring that Encore remains the preferred partner for audiovisual and event technology needs. This role demands proactive engagement through site visits, customer meetings, and attentive follow-up to secure repeat business and referrals.
In addition to direct sales duties, the Sales Manager will uphold company values such as integrity, accountability, and customer service excellence, contributing to Encore’s strong reputation in the market. Management of customer data and sales pipelines within the CRM system is essential to maintain accuracy and enable effective forecasting. This position involves working in varied environments including hotel and convention center settings with exposure to noise and occasional outdoor elements. The role also requires flexible working hours including evenings, weekends, and holidays to accommodate event schedules. The physical demands include periods of sitting, standing, walking, and light lifting.
Overall, the Sales Manager, Venues plays a pivotal role in driving Encore’s growth by delivering world-class service, innovative event technology solutions, and fostering enduring relationships within the hospitality and events sector. This opportunity is ideal for sales professionals passionate about event technology and hospitality who thrive in a dynamic, client-focused environment and are committed to achieving measurable results through teamwork and strategic selling.
The role of Sales Manager, Venues at Encore focuses on driving revenue growth by managing customer relationships within assigned venues, primarily hotels and convention centers, and guiding clients through successful event planning and execution. This position blends consultative sales strategies with expert knowledge of event technology to create compelling, customized event experiences that align with the goals and objectives of clients. Reporting to senior sales leadership, the Sales Manager will utilize Encore's proven sales methodologies and tools to maximize event bookings and profitability. Collaboration with internal teams and external vendors is key in delivering seamless event solutions that enhance customer satisfaction.
Sales Managers will be responsible for maintaining up-to-date knowledge of event technologies, hospitality industry trends, and the company’s product and service offerings. The role requires a deep understanding of the hospitality environment to effectively tailor event solutions that fit budgetary and operational parameters. Critical to success is the ability to build and sustain excellent relationships with venue staff and customers alike, ensuring that Encore remains the preferred partner for audiovisual and event technology needs. This role demands proactive engagement through site visits, customer meetings, and attentive follow-up to secure repeat business and referrals.
In addition to direct sales duties, the Sales Manager will uphold company values such as integrity, accountability, and customer service excellence, contributing to Encore’s strong reputation in the market. Management of customer data and sales pipelines within the CRM system is essential to maintain accuracy and enable effective forecasting. This position involves working in varied environments including hotel and convention center settings with exposure to noise and occasional outdoor elements. The role also requires flexible working hours including evenings, weekends, and holidays to accommodate event schedules. The physical demands include periods of sitting, standing, walking, and light lifting.
Overall, the Sales Manager, Venues plays a pivotal role in driving Encore’s growth by delivering world-class service, innovative event technology solutions, and fostering enduring relationships within the hospitality and events sector. This opportunity is ideal for sales professionals passionate about event technology and hospitality who thrive in a dynamic, client-focused environment and are committed to achieving measurable results through teamwork and strategic selling.
Job Requirements
- BS or BA degree or equivalent experience
- 1 or more years of Encore or equivalent experience
- strong written and verbal communication skills
- technical aptitude and computer proficiency
- ability to work irregular hours including evenings weekends and holidays
- physical ability to meet job demands including sitting standing walking and light lifting
- willingness to travel to multiple hotel locations
Job Qualifications
- BS or BA degree or equivalent experience
- 1 year technology sales or hospitality experience preferred
- prior sales experience in audiovisual is a plus
- knowledge of hospitality industry and sales processes preferred
- technical aptitude and computer proficiency
- strong written and verbal communication skills
Job Duties
- drive results by soliciting and securing business through a proactive consultative sales approach utilizing Encore's sales process and methodology
- effectively prepare and present quotes and proposals in a timely manner to customers
- collaborate with vendors and other departments to capture and service events
- attend site visits pre-conference planning meetings and appropriate venue meetings as necessary
- understand event cost structure and incorporate this into solution designs according to established profitability guidelines
- cultivate and maintain relationships with customers venue personnel and Encore supporting functions
- thoroughly research and understand customer history and previous experiences to create personalized customer experiences
- attend customer meetings understanding their goals and responding to their questions concerns and challenges
- ensure all customer information is up to date and accurate in CRM at all times
- maintain a healthy pipeline to ensure achievement of revenue targets
- support sales forecasting efforts ensuring accuracy and timely submission
- learn and adopt SOPs related to the role and new initiatives
- maintain knowledge of new product and service offerings and emerging technology supporting meetings and events
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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