Event Sales Manager, Hotel Services - Napa Valley

Encore Global is a leading technology solutions provider specializing in audiovisual equipment and event technology services within hotel and convention center environments globally. With a commitment to excellence and innovation, Encore partners with venues and clients of all sizes to deliver seamless, impactful event experiences that leave a lasting impression. The company prides itself on its ability to combine cutting-edge technology with outstanding customer service to meet the needs of its diverse customer base. Encore’s dedication to employee growth, core company values, and customer satisfaction makes it a dynamic and rewarding workplace for sales professionals looking to advance their careers in the hospitality and technology sectors.

The Sales Manager, Venues role at Encore is a pivotal position responsible for driving revenue through consultative sales strategies focused on event technology solutions within hotel venues. This full-time role demands a professional who can expertly guide customers through the event planning and execution processes, ensuring all their goals and objectives are met with high-impact solutions. The Sales Manager collaborates closely with various departments including vendors and hotel personnel, leveraging relationships and the company’s internal network to cultivate new business opportunities and maintain strong partnerships. This position requires thorough knowledge of audiovisual products and emerging event technologies, coupled with a strong understanding of the hospitality industry's unique sales processes.

Not only does this role involve crafting tailored event technology proposals and managing sales pipelines, but it also emphasizes the importance of delivering world-class customer service and upholding Encore’s core values. Key responsibilities include preparing and presenting timely quotes, organizing site visits, and actively participating in planning meetings to enhance the customer experience and support successful event outcomes. Regularly updating customer and sales information within the Customer Relationship Management (CRM) system is essential for maintaining an accurate pipeline and ensuring accountability in forecasting and sales performance metrics. The Sales Manager position reports to senior sales leadership and requires a proactive, ownership-driven attitude to meet established revenue targets while supporting the company’s growth initiatives.

Candidates suitable for this role will typically hold a bachelor’s degree or possess equivalent sales experience within audiovisual technology or hospitality sectors. Strong communication skills, technical aptitude, and a collaborative nature are crucial for success. Physical requirements of the role include the ability to perform various movements and lifting activities occasionally, reflecting the on-site nature of working within busy, dynamic hotel and convention center environments. The Sales Manager must be adaptable to irregular working hours, including weekends and holidays, and willing to travel and work across multiple hotel locations as necessary.

The position offers an excellent opportunity for sales professionals passionate about technology and event services to grow with a reputable global brand known for its customer-centric culture and cutting-edge solutions. Encore fosters an inclusive, ethical, and supportive work environment where every employee is valued and encouraged to contribute to the company’s ongoing success while delivering unbeatable experiences for clients worldwide.