Event Sales Manager, Hotel Services - Hilton Columbus Downtown

Encore is a leading global event services company renowned for providing top-tier audio visual and event solutions to a broad spectrum of clients and venues, including hotels, convention centers, and other event spaces. With a strong commitment to delivering exceptional event experiences, Encore supports the seamless execution of meetings, conferences, and special events worldwide by offering cutting-edge technology, expert personnel, and innovative service solutions. The company fosters an inclusive work culture that celebrates individual strengths and diversity, encouraging a welcoming environment for employees and clients alike. Employees at Encore benefit from competitive compensation packages and comprehensive benefits designed to support their professional growth and personal well-being.

The Sales Manager, Venues role at Encore is a pivotal position dedicated to driving revenue and enhancing customer satisfaction within assigned venues. This position involves guiding customers through the event planning process, tailoring solutions to meet their specific objectives, and ensuring a compelling event experience. The Sales Manager is responsible for leveraging Encore’s proprietary sales processes and resources to maximize event and revenue capture. Central to the role is cultivating and maintaining strong relationships with venue personnel and customers, which enhances business opportunities and collaborative success. Reporting directly to a Sr. Sales Manager, Sales Director, or Director of Event Technology, the Sales Manager is expected to uphold Company initiatives, business strategies, and Core Values, ensuring each client engagement reflects Encore’s commitment to world-class service.

In this role, candidates will engage in proactive, consultative sales approaches aimed at securing business and managing a healthy pipeline of sales opportunities. Responsibilities include preparing and presenting timely quotes and proposals, collaborating with vendors and internal departments to service events, and participating in site visits and planning meetings to support customer events. Additionally, the Sales Manager must have a thorough understanding of event cost structures to design profitable solutions according to set guidelines. Relationship management is a cornerstone of the role, which demands researching customer history to personalize interactions, attending customer meetings to understand their goals, and maintaining accurate data in the Customer Relationship Management system (CRM). Sales accountability is emphasized through consistent pipeline maintenance, accurate forecasting, and adherence to Standard Operating Procedures and new initiatives.

Candidates should possess a bachelor’s degree or equivalent experience, with a preference for those who have technology sales or hospitality experience, particularly within audiovisual sales. Strong communication skills, technical aptitude, and knowledge of hospitality industry sales processes are essential for success. In addition to formal qualifications, personal competencies such as delivering world-class service, taking ownership, demonstrating self-awareness, ensuring accountability, managing complexity, and collaborating effectively align with the company’s Core Values.

The work environment is dynamic and diverse, often involving work within hotel or convention center settings, including exposure to various environmental conditions such as outdoor temperatures and dust. The role requires flexibility in work hours, including weekends, evenings, holidays, and on-call status. Physical demands include periods of sitting, standing, walking, and occasional lifting or carrying of equipment up to 50 pounds. The successful candidate must comply with Encore’s appearance guidelines and be willing to work across multiple hotel locations as needed.

This position offers a salary range of $38,558 to $50,126, calibrated based on location, experience, and specific skills. Additional compensation opportunities may include overtime, bonuses, and incentives. Encore distinguishes itself by prioritizing employee benefits and fostering a culture of inclusivity and belonging, making it an attractive employer for sales professionals passionate about events and technology.