Event Sales Manager

Akron, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Free play

Half price food

Health Insurance

Dental Insurance

Vision Insurance

401(k) team member match

Free mental well-being platform

Job Description

Topgolf is a leading sports entertainment company that has revolutionized how millions of people experience golf by combining golf, food and beverage, events, and entertainment into one high-energy, high-volume venue experience. As a well-recognized global brand, Topgolf provides dynamic environments where performance is essential and results are clearly visible. Guests enjoy a unique blend of sporting excitement, social engagement, and hospitality, making Topgolf a premier destination for entertainment and corporate events. The company fosters a culture focused on fun, teamwork, excellence, courage, and caring, ensuring an inclusive and engaging atmosphere for its guests and employees alike. With a focus on growth and innovation, Topgolf offers serious career opportunities for professionals passionate about sales, hospitality, and event management.

The Event Sales Manager role at Topgolf is an exciting position designed for a dynamic, driven sales professional who excels in a fast-moving, high-volume setting. This full-time role involves owning the complete sales cycle, from the initial inquiry to the successful execution of high-quality events that create lasting client relationships. The ideal candidate thrives on managing a robust pipeline, conducting proactive outreach, and delivering memorable, best-in-class guest experiences. With a hands-on approach, the Event Sales Manager works closely with operations, culinary teams, and leadership to ensure flawless event execution and customer satisfaction.

This position demands a flexible schedule, including availability during evenings, weekends, holidays, and high-traffic seasons, with an emphasis on accountability, teamwork, and continuous improvement. The manager is responsible for driving revenue growth by converting inbound leads, identifying upselling opportunities, and nurturing client relationships to foster repeat business. Candidates should embrace the fast pace and collaborative culture of Topgolf, consistently demonstrating professionalism, a customer-centric mindset, and strong communication skills. If you are ready to build a book of business within one of the most recognizable brands in sports entertainment and enjoy the challenge of thriving in a goal-oriented environment, this role offers an incredible opportunity to grow your career at Topgolf.

Job Requirements

Ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue
Ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams
Ability to occasionally lift, carry, and/or move up to 25 pounds
Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically, including high-volume client outreach and internal team communications
Ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods
Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence

Job Qualifications

5+ years of progressive sales experience, including leadership of direct reports
Bachelor's degree in hospitality management, Business Administration, or a related field preferred
Equivalent combination of education and relevant experience will be considered
Proven success in high-volume events or hospitality sales environments
Progressive, relevant experience within the hospitality industry preferred
Strong proficiency in Salesforce or similar CRM
Excel and reporting tools
Must be 21 years of age or older as required by state or local law

Job Duties

Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours
Own every stage of the sale from first inquiry through tour, proposal, and close
Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities
Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship
Provide an exceptional client experience from the initial inquiry through post-event follow-up
Partner with operations and the culinary team to ensure flawless event execution
Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day-of issues
Represent the Topgolf brand with professionalism and hospitality in every interaction
Review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps
Maintain pipeline accuracy and data integrity to support strong forecasting
Identify opportunities for sales process improvement and share them with leadership
Drive awareness of the Topgolf brand in the community through networking and professional engagement
Participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership
Stay aligned on priorities, targets, and execution standards across the venue
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring