Event Sales Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Free play

Half price food

Health Insurance

Dental Insurance

Vision Insurance

401(k) team member match

Free mental well-being platform

Job Description

Topgolf is a renowned sports entertainment company that has revolutionized the way golf is experienced by millions globally. It offers a unique, high-energy environment combining golf, food and beverage, events, and entertainment to create an unforgettable guest experience. Each Topgolf venue is designed to be lively and inviting, catering to a diverse clientele looking for a blend of sport and social atmosphere. The company is dedicated to innovation in the entertainment space and delivers not only fun and excitement but also excellent career opportunities for its employees. With its strong brand recognition and expansive presence, Topgolf is an ideal place for individuals seeking growth and advancement in the sports entertainment and hospitality industry.

The position of Event Sales Manager at Topgolf is critical to the company’s success in driving revenue and delivering exceptional event experiences. This role requires managing the full sales cycle from the initial inquiry through booking and executing events. The Event Sales Manager is responsible for maintaining a high-volume inbound pipeline, engaging in proactive outbound prospecting, and cultivating client relationships that encourage repeat business. The role demands a leader who can work effectively in a fast-paced, guest-facing venue and who is committed to delivering superior customer service. The position involves close partnership with operations and culinary teams to ensure flawless event execution while upholding the Topgolf brand standards.

Applicants for this role should be prepared for a flexible schedule including evenings, weekends, holidays, and extended hours during peak seasons and special events. Success in this role is measured by the ability to grow a pipeline, convert accounts, and deliver memorable client experiences that align with Topgolf’s values of fun, teamwork, excellence, courage, and caring. This is a career-building opportunity with a company recognized for shaping the modern sports entertainment landscape, offering competitive compensation and benefits to qualified candidates.

Job Requirements

ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue
ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams
ability to occasionally lift, carry, and/or move up to 25 pounds
ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically, including high-volume client outreach and internal team communications
ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods
visual acuity sufficient to read documents, computer screens, CRM dashboards, banquet event orders, and written correspondence

Job Qualifications

5+ years of progressive sales experience, including leadership of direct reports
bachelor’s degree in hospitality management, business administration, or a related field preferred
equivalent combination of education and relevant experience will be considered
proven success in high-volume events or hospitality sales environments
progressive, relevant experience within the hospitality industry preferred
strong proficiency in Salesforce or similar CRM
excel and reporting tools
must be 21 years of age or older as required by state or local law

Job Duties

manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily power hours
own every stage of the sale from first inquiry through tour, proposal, and close
deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities
grow accounts by identifying upsell opportunities and maximizing the value of each client relationship
provide an exceptional client experience from the initial inquiry through post-event follow-up
partner with operations and the culinary team to ensure flawless event execution
maintain detailed, accurate communication on banquet event orders to prevent day-of issues
review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps
maintain pipeline accuracy and data integrity to support strong forecasting
identify opportunities for sales process improvement and share them with leadership
participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership
demonstrate Topgolf’s core values in every interaction