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Event Sales Coordinator, Hotel Services - Gaylord Opryland
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.21 - $22.37
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Training and Development
Job Description
Encore is a leading global provider of event technology and production services that aims to create memorable experiences for every occasion. The company specializes in supplying cutting-edge audio visual, event staging, and production solutions tailored to meet the needs of a variety of clients ranging from corporate events to large-scale live performances. With a solid reputation in the industry for innovation and customer service excellence, Encore has established itself as a trusted partner for venues, event organizers, and businesses worldwide. The company’s focus on technology and collaboration enables it to deliver seamless events that engage audiences and support clients’ goals... Show More
Job Requirements
- Minimum of a high school diploma
- One or more years of sales or event experience
- Prior experience in technology, sales, hospitality, or event planning preferred
- Technical aptitude with computer software and programs
- Strong communication skills both written and oral
- Ability to work irregular hours, including evenings, weekends, holidays, and be on-call
- Ability to adhere to professional appearance guidelines
- Capability to handle multiple communication channels including phone, chat, and email
- Comfortable working in a moderately quiet to noisy office environment
Job Qualifications
- Minimum of a high school diploma
- BS or BA is preferred or 1 plus years of sales or event experience
- Prior technology, sales, hospitality, or event planning experience a plus
- Technical aptitude and proficiency with computer software and programs
- Strong written and oral communication skills needed to effectively solicit and close business via phone or email
Job Duties
- Lead import and distribution for venue complexes researching as needed to determine correct ownership of lead
- Directly sell smaller events such as banquet event order bookings, exhibitors, affiliate business, and in-conjunction-with events
- Direct qualified leads to EventNow eCommerce platform as a buying channel for Encore customers
- Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business
- Handle customers requests by phone, online chat, email, and other channels
- Follow up with internal and external customers through confirmed order hand-offs
- Effectively use Encore tools, technology, systems and resources to promptly respond to customer requests
- Ensure CRM is always accurate and up to date
- Facilitate strong information exchange with aligned venue leadership teams
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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