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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.53 - $1.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Henry Doorly Zoo and Aquarium, located in Omaha, Nebraska, is a world-renowned zoological park recognized for its commitment to conservation, education, and visitor experience. As one of the leading zoos in the United States, it offers diverse animal habitats, engaging exhibits, and impactful educational programs. The institution combines a passion for wildlife with a dedication to community engagement, serving millions of visitors annually. The organization prides itself on fostering a respectful and inclusive environment where staff work collaboratively to create memorable experiences for guests while upholding the highest standards of animal care and ecological stewardship.
The role of Event Sa... Show More
The role of Event Sa... Show More
Job Requirements
- 3-5 years of experience in event sales, hospitality sales, event planning, or related field
- Prior experience leading projects or teams, formal management experience preferred but not required
- Strong organizational skills with exceptional attention to detail and follow-through
- Customer-focused mindset with confidence communicating with clients and internal stakeholders
- Ability to manage multiple events and priorities simultaneously in a fast-paced environment
- Calm, confident, and professional leader who thrives in live environments and leads by presence and example
- Demonstrated commitment to inclusive management promoting belonging, trust, and equitable collaboration
- Comfortable working within established systems while contributing feedback to improve processes
- Strong written communication and interpersonal skills
- Proficiency in Microsoft Office and event sales, CRM or event management systems preferred
- Valid driver's license required
- Candidates must pass pre-employment background check, have a clean driving record, and pass drug test
- Ability to work indoors and outdoors in varying weather conditions
- Availability to work evenings, weekends, and holidays based on event schedules
- Ability to stand and walk for extended periods during event execution
- Ability to lift up to 50 pounds as needed for event setup and operations
Job Qualifications
- 3-5 years of experience in event sales, hospitality sales, event planning, or related field
- Prior experience leading projects or teams, formal management experience preferred but not required
- Strong organizational skills with exceptional attention to detail and follow-through
- Customer-focused mindset with confidence communicating with clients and internal stakeholders
- Ability to manage multiple events and priorities simultaneously in a fast-paced environment
- Calm, confident, and professional leader who thrives in live environments and leads by presence and example
- Demonstrated commitment to inclusive management promoting belonging, trust, and equitable collaboration
- Comfortable working within established systems while contributing feedback to improve processes
- Strong written communication and interpersonal skills
- Proficiency in Microsoft Office and experience with event sales, CRM or event management systems preferred
- Valid driver's license required
Job Duties
- Support development and execution of sales strategies for new event client acquisition and bookings
- Oversee daily execution of event sales activity for private and internal events ensuring prompt and professional inquiry handling
- Maintain visibility and oversight of the event sales pipeline to track leads, follow-ups, booking conversions, and key milestones
- Ensure accurate reporting of sales activity, open opportunities, and pending revenue
- Manage lead workflows assigning inquiries and balancing workloads among Event Sales Coordinators
- Oversee preparation and quality control of proposals, contracts, and event documentation aligned with pricing and sales strategies
- Participate in direct sales to support team capacity and handle high-profile or VIP clients
- Provide oversight of invoicing and payment collection ensuring accuracy and timely completion
- Enforce adherence to sales processes and communication guidelines ensuring team accountability
- Manage accuracy and quality of sales-to-operations handoff and event documentation
- Collaborate closely with Event Experience Assistant Manager to align client expectations and priorities
- Ensure Sales Coordinators prepare detailed event information for planning meetings
- Support VIP clients to ensure clear communication and satisfaction during planning
- Track guest sentiment and feedback to inform improvements in sales practices and guest experience
- Lead and support Event Sales Coordinators providing guidance, prioritization, and accountability
- Manage workloads and deadlines to meet service standards
- Participate in recruitment, onboarding, training, and coaching of sales team members
- Reinforce professional conduct and act as resource for sales process questions
- Handle escalated client concerns and escalate complex issues appropriately
- Reinforce training to ensure consistent adoption of sales processes and tools
- Identify operational inefficiencies and recommend improvements
- Maintain detailed records and reporting on sales activity and performance
- Support special projects and program launches as directed
- Maintain coordination with cross-department partners including Marketing, IT, Facilities, and Guest Services
- Facilitate smooth handoffs from sales to event execution ensuring client satisfaction
- Directly supervise Event Sales Coordinators with responsibility for workflow and task delegation
- Provide input on performance feedback and development of sales team members
- Foster connection, trust, and transparency through honest and inclusive leadership
- Maintain open two-way communication to fuel innovation and collaboration
- Promote a culture of psychological safety and accountability to enhance workplace joy and impact
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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