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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel Discounts
Learning and Development Programs
wellness programs
Job Description
Crescent Hotels & Resorts is a distinguished hospitality company dedicated to providing exceptional guest experiences across its portfolio of hotels and resorts. Known for its deep connection and pride in delivering high standards of service, Crescent Hotels & Resorts fosters a workplace environment that encourages associates to bring their authentic selves to work. The company emphasizes a supportive culture with health and wellness programs, professional learning and development opportunities, as well as travel discounts that inspire employees to explore the world. Crescent Hotels & Resorts is committed to nurturing its team members' career journeys, making it a place where employees... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3-5+ years of experience in convention services, event sales, or hotel sales
- Proven track record in managing complex group event logistics and sales
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficiency in Delphi, Opera, CVENT systems or similar event management software
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Ability to maintain a high level of detail and accuracy
- Customer service oriented
- Willingness to be hands-on and work onsite during events when needed
Job Qualifications
- 3-5+ years of experience in Convention Services, Event Sales, or Hotel Sales
- Proven ability to detail complex group programs and sell event-driven business
- Strong knowledge of hotel operations, banquet service, and event logistics
- Experience with Delphi, Opera, CVENT systems preferred
- Strong organizational, communication, and problem-solving skills
- Ownership mindset from turnover through execution
- Strong attention to detail with an operational focus
- Revenue-driven with sales capability
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative and solutions-oriented
Job Duties
- Detail and execute all group bookings turned over by Sales Managers, excluding social catering
- Serve as the primary point of contact from turnover through program completion
- Prepare and distribute Group Resumes and Banquet Event Orders (BEOs) with precision and operational clarity
- Lead pre-convention meetings and coordinate all internal departments
- Distribute weekly event forecasts and resume packets (10-14 day outlook)
- Ensure accuracy across meeting space, F&B, AV, rooming, and billing details
- Greet and support clients on-site to ensure seamless execution
- Prospect, solicit, and secure event-only and corporate meeting business without guest rooms
- Respond to inbound leads and RFPs with customized proposals
- Conduct site tours and presentations to drive conversion
- Negotiate contracts, pricing, and concessions in alignment with revenue strategy
- Manage the full lifecycle of event-only bookings from lead through execution and billing
- Build and maintain strong relationships with corporate planners and agencies
- Provide consistent, high-level communication throughout the planning process
- Anticipate client needs and proactively enhance the experience
- Resolve challenges quickly and professionally during planning and on-site execution
- Drive incremental revenue through upselling of F&B, AV, and ancillary services
- Monitor contracted minimums and ensure compliance with all financial terms
- Manage deposits, billing instructions, and final invoicing in partnership with Finance
- Ensure all balances are collected in accordance with contract terms prior to arrival when required
- Act as the bridge between Sales and Operations, ensuring a clean and effective turnover process
- Communicate all updates and changes clearly and in real time to operational teams
- Maintain a high level of detail to support flawless execution
- Support internal accountability and adherence to established SOPs
- Maintain an active on-site presence for key group arrivals, peak event times, and high-profile clients
- Adapt schedule to business demands, including evenings, weekends, and holidays
- Fulfill overtime requirements during high-volume periods, large programs, or complex event execution.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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