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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,800.00 - $63,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
Professional Development
Employee Discounts
Job Description
Guest Services, Inc., founded in 1917, is a premier hospitality management company and a trusted National Park Service concessionaire in the United States. With a rich history spanning over a century, Guest Services has built a solid reputation by providing best-in-class services across a diverse portfolio including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation sites, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. The company is dedicated to creating exceptional guest experiences while fostering an inclusive and diverse... Show More
Job Requirements
- High school diploma or GED required
- At least 2 years of experience in related management
- Proficiency in MS Word, Excel, and Outlook
- Strong interpersonal and communication skills
- Ability to organize and coordinate multiple priorities
- Leadership capability
- Problem-solving skills
- Customer service orientation
- Ability to sit and stand for long periods
- Ability to lift up to 15 lbs occasionally and up to 30 lbs seldom
- Ability to stoop, kneel, or crouch occasionally
- Frequent local and national travel availability
- Fluent in English for reading, writing, and verbal communication
Job Qualifications
- High school diploma or GED required
- Bachelor’s or business degree preferred
- At least 2 years of experience in related management
- Computer proficiency with the ability to utilize MS Word, Excel, and Outlook
- Demonstrated talent for interacting with a wide variety of people
- Ability to effectively organize and coordinate multiple priorities
- Ability to work well as a team leader
- Ability to problem-solve
- Strong customer service abilities
- Actively looks for ways to assist customers and coworkers
Job Duties
- Serve as the primary contact for all booked events, managing execution from initial sale through completion
- Oversee and direct the event coordinator, banquet setup, and day-of service staff
- Coordinate and manage room and catering sales efforts to meet departmental goals
- Conduct targeted, appointment-based sales outreach to drive direct business
- Meet or exceed budgeted revenue targets on a month-over-month basis
- Grow and maintain key accounts, identifying opportunities to increase revenue
- Build strong client relationships through consistent, professional communication
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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