Event Production Service Delivery Manager

AVI-SPL VideoLink is a leading provider in the event production and corporate video industry, known for its superior customer service, passion for excellence, and a strong spirit of teamwork. The company operates with a forward-looking approach, embracing continued innovation and fostering an environment where employees are encouraged to grow, collaborate, and develop their skills. At AVI-SPL VideoLink, employees are considered the foundation of the company's success, delivering top-notch services every business day through dedication and professionalism. With a dynamic team of smart, down-to-earth professionals, AVI-SPL VideoLink emphasizes intellectual curiosity and collaboration across departments, ensuring a supportive culture that values every contribution. The company is deeply invested in creating a balanced work-life culture and offers a competitive salary package along with opportunities for career growth in an innovative workspace.

The Event Production Service Delivery Manager role at AVI-SPL VideoLink represents a vital leadership position responsible for overseeing the managed event production and broadcasting services for a well-established multinational pharmaceutical and biotechnology client. This role demands expertise in managing diverse event types, including onsite, virtual, hybrid, and control room-supported productions. The successful candidate will implement strategic operational models and service structures that support end-to-end event production and meeting broadcasting needs across multiple global regions. The position requires maintaining high levels of service delivery consistent with predefined Service Level Agreements (SLAs), operational governance, and client expectations.

Key responsibilities for this role involve program management, client partnership, team leadership, and comprehensive reporting functions. The manager will lead a production support team, ensuring seamless execution of events from informal presentations to complex, technically challenging live broadcasts. They will establish standardized operational processes such as event intake, scheduling, reporting, and escalation management to guarantee efficient service delivery. Furthermore, this role incorporates the development of preventative maintenance and operational readiness strategies to keep event environments fully operational.

A critical aspect of the role is serving as the primary client liaison to ensure alignment on production objectives and ongoing service optimization. The manager will also foster partnerships with internal teams, vendors, and external partners, enhancing service scalability and technical resource allocation. By promoting industry best practices and hybrid event strategies, the manager will contribute to the continuous improvement of the client’s event experience.

Beyond client and program management, the role requires strong leadership capabilities, including training, hiring, and developing production personnel across multiple locations. The manager must oversee staffing logistics, performance evaluations, and contingency planning to maintain uninterrupted service excellence. The position also demands meticulous tracking and analysis of operational data to drive data-informed decisions and enhance service performance.

To succeed in this role, candidates should possess over a decade of experience in live event production and related fields, along with significant leadership experience managing multi-location teams and complex production environments. Proficiency with enterprise event and collaboration technologies such as Microsoft Teams, Zoom, and streaming platforms is essential. The ideal candidate demonstrates superior communication, strategic thinking, problem-solving skills, and the ability to maintain composure under pressure. This is an excellent opportunity for professionals eager to lead in a competitive, fast-paced sector while contributing to the growth and innovation at AVI-SPL VideoLink.