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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,000.00 - $76,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
CASCADA Thermal Springs + Hotel is a unique and serene destination nestled in Portland, Oregon's vibrant Alberta Arts District. As a LEED Platinum-certified establishment, CASCADA symbolizes a profound commitment to sustainability while offering luxurious accommodations combined with state-of-the-art thermal spa facilities. This boutique hotel provides a tranquil wellness experience that caters to both leisure and business travelers seeking relaxation and rejuvenation in an eco-conscious setting. The hotel’s modern design, integrated wellness services, and sustainable operations set it apart as a leader in Portland's hospitality industry. CASCADA Thermal Springs + Hotel prides itself on creating a harmonious balance between luxury, wellness,... Show More
Job Requirements
- Bachelor's degree in hospitality, business, event management, or related field preferred
- 2-4 years of hotel event planning, conference services, catering, or related hospitality experience required
- Strong knowledge of banquet operations, food and beverage service, meeting room logistics, and guestroom inventory management
- Experience managing contracts, BEOs, rooming lists, billing, and event timelines with strong attention to detail
- Excellent communication and relationship-building skills
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficiency in Microsoft Office required
- Professional, calm, flexible, and solutions-oriented approach to challenges
- Availability to work evenings, weekends, and adjusted schedules based on business demand and event needs
Job Qualifications
- Bachelor's degree in hospitality, business, event management, or related field preferred
- 2-4 years of hotel event planning, conference services, catering, or related hospitality experience required
- Strong knowledge of banquet operations, food and beverage service, meeting room logistics, and guestroom inventory management
- Experience managing contracts, BEOs, rooming lists, billing, and event timelines with strong attention to detail
- Excellent communication and relationship-building skills
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficiency in Microsoft Office required
- experience with Event Temple, Mews, Cvent, Social Tables, or similar systems preferred
- Professional, calm, flexible, and solutions-oriented approach to challenges
- Availability to work evenings, weekends, and adjusted schedules based on business demand and event needs
- Passion for sustainability, wellness, and authentic hospitality experiences highly preferred
Job Duties
- Receive and manage groups and events transitioned from the Sales team and establish timely communication with clients and planners
- Lead planning calls to confirm agendas, room blocks, event timelines, food and beverage details, audiovisual needs, billing instructions, and special requests
- Prepare and maintain all event documents including banquet event orders, group resumes, rooming lists, VIP reports, diagrams, signage, and internal notes
- Coordinate with Food and Beverage and Culinary teams on menu planning, service flow, dietary accommodations, and banquet execution
- Partner with hotel departments to ensure meeting setups, guest arrivals, staffing, and event logistics meet client expectations
- Conduct pre-conference meetings, internal planning meetings, and post-event follow-up
- Monitor room blocks, pickup, cut-off dates, attrition timelines, and inventory with Sales and Revenue teams
- Review meeting and event spaces before guest arrival to ensure readiness and presentation standards are met
- Be present during key events as the on-site contact for clients and hotel teams
- Manage deposits, billing details, final charges, and payment communication according to hotel policies
- Identify opportunities to enhance the guest experience through thoughtful upsells such as wellness offerings, dining experiences, and premium event enhancements
- Support future business opportunities by creating a strong closeout experience and transitioning accounts back to Sales when appropriate
- Maintain accurate notes, client details, and communication in hotel systems
- Participate in site tours, networking events, training, and community engagement opportunities as directed
- Any other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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