Event Planning Manager

Rolling Hills Hospitality, established in 2005, is a leading hotel development and management company operating 19 hotel properties throughout the Ohio Valley region. The company is dedicated to delivering exceptional guest experiences by maintaining high operational standards and fostering a supportive, employee-focused environment. Partnering with some of the nation’s top hotel brands, including Marriott, Hilton, IHG, and Hyatt, Rolling Hills Hospitality prides itself on a culture built on the principle that caring for employees leads to superior guest service. With a team of over 300 employees, the company continues to expand its footprint while prioritizing a positive and dynamic workplace where staff can thrive and guests receive memorable hospitality.

The Event Planning Manager position at Embassy Suites Cincinnati Northeast - Blue Ash, a property managed by Rolling Hills Hospitality, plays a vital role in the success of group events, meetings, and social functions. This full-time role involves coordinating and executing all aspects of event planning starting from post-sale turnover through to the event's conclusion. The Event Planning Manager serves as the crucial link between clients and hotel operational teams, ensuring seamless communication and meticulous organization that meets both company standards and guest expectations. This position demands a highly organized, detail-oriented professional who is adept at multitasking in a high-paced hospitality environment, consistently delivering excellent guest experiences.

In this role, the Event Planning Manager is responsible for managing the entirety of the group and event business including setting up meeting spaces, arranging food and beverage services, overseeing audiovisual requirements, managing timelines, and accommodating VIP and special guest requests. The role includes preparing and distributing Banquet Event Orders, conducting pre-conference meetings, and collaborating closely with banquet, culinary, front office, housekeeping, and maintenance departments to guarantee operational readiness.

Another significant responsibility is fostering and maintaining strong client relationships with meeting planners, corporate contacts, sports teams, wedding coordinators, and community organizations. The manager is expected to provide exceptional customer service before, during, and after events, respond promptly to client needs, and ensure swift resolution of any issues to uphold a positive guest experience. Post-event follow-up is also required to measure client satisfaction and uncover opportunities for future business.

Additionally, the Event Planning Manager provides key operational support by assisting the sales team with site visits, client tours, and presentations. They collaborate on event strategies, space optimization, and guest experience improvement initiatives, monitor group block pickups and cutoff dates, and ensure compliance with hotel policies and contractual agreements. The role also involves maintaining precise event documentation within hotel systems to ensure organizational efficiency and timely execution of all event-related deadlines.

Candidates for this position should possess a minimum of 2 years of experience in hotel event planning, conference services, or hospitality operations. Familiarity with Hilton systems and hotel sales or event platforms is preferred, accompanied by strong organizational, communication, multitasking, and problem-solving skills. A bachelor's degree in Hospitality Management, Business, Communications, or similar fields is preferred, though equivalent hospitality experience may be considered. Flexibility in scheduling including occasional evenings, weekends, and holidays is necessary, along with the ability to stand for long periods and occasionally lift up to 25 pounds. Proficiency in Microsoft Office and event management software is essential, and the ability to work collaboratively across departments is critical to the job’s success.