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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Bernardus Lodge & Spa is a premier luxury hotel and spa located on the scenic Monterey Peninsula. Known for its exceptional service, elegant accommodations, and tranquil ambiance, Bernardus Lodge & Spa delivers a distinctive experience combining luxury hospitality with the natural beauty of its surrounding landscape. The property is highly regarded as a destination for refined social and corporate events, offering guests not only a memorable stay but also superb conference and event facilities. The lodge prides itself on maintaining a high standard of guest services, quality amenities, and fostering long-lasting relationships with clients and vendors.
The availa... Show More
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Job Requirements
- Minimum two years guest relations, revenue and yield management experience in luxury hotel or resort environment
- Valid documents to work in the US
- Meet legal age requirements for the position
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Valid California Driver License
- Ability to lift up to 30 pounds occasionally
- Food Handler Certificate requested
- TIPs certificate requested
Job Qualifications
- Minimum two years guest relations, revenue and yield management experience in luxury hotel or resort environment
- Professional with excellent interpersonal and communication skills
- Knowledge of Windows-based programs
- Delphi, Opera, and Sabre/SynXis experience preferred
- Valid work authorization for the US
- Meet legal age requirements
- Bachelor’s degree in Hospitality or related field preferred
- Experience training and managing catering staff
- Ability to read, interpret, and write reports and correspondence
- Proficient in calculating financial figures and percentages
- Advanced skills in Outlook, Word, Excel, Power Point, and Internet Explorer
- Knowledge of Delphi is a plus
Job Duties
- Report to the Director of Sales & Marketing on catering business status and revenue
- Help create and cultivate a customer-focused event and conference team
- Review pricing, structure, and contract language with Director of Sales & Marketing
- Review and suggest changes to catering department procedures and policies
- Manage and assign events to appropriate team members
- Provide ongoing training and coaching to Catering Managers and Administrative Assistant
- Act as main point of contact for client or contractual questions
- Assist in setting department budget and sales goals
- Create and implement sales strategies including wedding fairs and community events
- Assist Catering Managers with contract negotiation and client service
- Actively solicit banquet business from viable sources
- Attend trade association events to network and learn new trends
- Host targeted groups of planners and conduct site tours
- Produce proposals, estimates and event information
- Negotiate wedding and social event contracts and guestroom contracts
- Communicate group details and documentation
- Develop and maintain client and vendor relationships
- Conduct pre-event briefings and pre-con meetings
- Arrange group activities, decor, transportation, and vendor coordination
- Maximize revenue through upselling and coordination with hotel departments
- Reach or exceed revenue and sales goals
- Coordinate with Banquet Manager and Reservations Department
- Review billing and ensure timely final client billing
- Support a safe working environment and comply with attendance and conduct policies
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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