Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $66,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Pyramid Global Hospitality is a premier hospitality management company boasting a vast portfolio of over 200 hotels and resorts, supported by a dedicated team of more than 18,000 associates spanning the United States, Caribbean, and Europe. Our comprehensive platform encompasses Benchmark Resorts & Hotels, a carefully curated collection of distinctive independent properties; Axiom Hospitality, our expert European hotel management division; and PYRAMIDWORKS, which delivers integrated workplace and facilities services. With corporate headquarters strategically located in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality uniquely blends global reach with a personalized, hands-on approach. Our mission centers around delivering exceptional service, operational excellence, and fostering long-term partnerships with our clients and communities.
At Pyramid, our greatest asset is our people. We are deeply committed to nurturing an environment where associates are valued, supported, and empowered to pursue meaningful career advancement. Our team members enjoy unparalleled opportunities to collaborate directly with industry leaders, engage in challenging and meaningful projects, and gain invaluable exposure across a diverse array of properties, brands, and markets. Whether you are embarking on your hospitality journey or bring extensive experience, Pyramid Global Hospitality offers a platform for continual learning, development, and impactful contribution.
Our dedication to our associates, guests, owners, and the communities we serve has earned Pyramid and our properties notable recognition as among the most respected names in hospitality. We have been honored as one of the best places to work by prestigious publications including USA Today, The Boston Globe, and The Houston Chronicle. Furthermore, our properties have garnered leading travel accolades from esteemed organizations such as Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These accolades reflect our unwavering commitment to a culture of excellence, superior service, and genuine care for people that define the Pyramid experience.
About Our Property: Welcome to the World of Whirlpool, an innovative and exclusive closed-market facility located in the vibrant city of Chicago. This unique training and conference center is dedicated to supporting the Sales Enablement team of Whirlpool Corporation. The facility features a state-of-the-art showroom on its 8th floor, exhibiting 11 fully functional kitchens designed to provide immersive, hands-on training for trade partners, including premier sales representatives from companies like Home Depot. Initiated in 2010, this showroom was strategically developed by Whirlpool to replace off-site trade show participation, enabling a more efficient and controlled environment for product demonstrations.
At Pyramid Global Hospitality, our role at the World of Whirlpool is critical—we provide comprehensive hospitality services including meticulous housekeeping, top-tier food and beverage offerings, detailed event setups, and seamless overall operational support. Our team takes immense pride in facilitating an environment where every detail is meticulously crafted to foster meaningful connections during the training and sales process, making the experience both innovative and hospitable.
Role Description: This position offers an exciting opportunity to be part of an unparalleled experience where workshops, hands-on kitchen and laundry demonstrations, and expert interactions enrich the training journey. The incumbent will be a professional who thrives in a dynamic, guest-focused, and detail-oriented environment. The ideal candidate is outgoing, friendly, and adept at coordinating groups, anticipating needs, and resolving challenges efficiently. Familiarity with the expectations of upscale groups is essential.
This role demands excellent written and oral communication abilities, superb organizational and time management skills, and meticulous attention to detail. Being a collaborative team member with a high regard for punctuality is crucial. Responsibilities require flexibility in scheduling based on client needs and business demands, including potential evening and occasional weekend availability.
With a salary range of $60,000 to $66,000, Pyramid Global Hospitality offers a competitive and rewarding compensation package. We prioritize professionalism, guest service excellence, proactive client satisfaction, and a commitment to maintaining a polished professional image. Join us at the World of Whirlpool and be at the intersection of innovation and hospitality, delivering distinct experiences that elevate the industry standard.
At Pyramid, our greatest asset is our people. We are deeply committed to nurturing an environment where associates are valued, supported, and empowered to pursue meaningful career advancement. Our team members enjoy unparalleled opportunities to collaborate directly with industry leaders, engage in challenging and meaningful projects, and gain invaluable exposure across a diverse array of properties, brands, and markets. Whether you are embarking on your hospitality journey or bring extensive experience, Pyramid Global Hospitality offers a platform for continual learning, development, and impactful contribution.
Our dedication to our associates, guests, owners, and the communities we serve has earned Pyramid and our properties notable recognition as among the most respected names in hospitality. We have been honored as one of the best places to work by prestigious publications including USA Today, The Boston Globe, and The Houston Chronicle. Furthermore, our properties have garnered leading travel accolades from esteemed organizations such as Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These accolades reflect our unwavering commitment to a culture of excellence, superior service, and genuine care for people that define the Pyramid experience.
About Our Property: Welcome to the World of Whirlpool, an innovative and exclusive closed-market facility located in the vibrant city of Chicago. This unique training and conference center is dedicated to supporting the Sales Enablement team of Whirlpool Corporation. The facility features a state-of-the-art showroom on its 8th floor, exhibiting 11 fully functional kitchens designed to provide immersive, hands-on training for trade partners, including premier sales representatives from companies like Home Depot. Initiated in 2010, this showroom was strategically developed by Whirlpool to replace off-site trade show participation, enabling a more efficient and controlled environment for product demonstrations.
At Pyramid Global Hospitality, our role at the World of Whirlpool is critical—we provide comprehensive hospitality services including meticulous housekeeping, top-tier food and beverage offerings, detailed event setups, and seamless overall operational support. Our team takes immense pride in facilitating an environment where every detail is meticulously crafted to foster meaningful connections during the training and sales process, making the experience both innovative and hospitable.
Role Description: This position offers an exciting opportunity to be part of an unparalleled experience where workshops, hands-on kitchen and laundry demonstrations, and expert interactions enrich the training journey. The incumbent will be a professional who thrives in a dynamic, guest-focused, and detail-oriented environment. The ideal candidate is outgoing, friendly, and adept at coordinating groups, anticipating needs, and resolving challenges efficiently. Familiarity with the expectations of upscale groups is essential.
This role demands excellent written and oral communication abilities, superb organizational and time management skills, and meticulous attention to detail. Being a collaborative team member with a high regard for punctuality is crucial. Responsibilities require flexibility in scheduling based on client needs and business demands, including potential evening and occasional weekend availability.
With a salary range of $60,000 to $66,000, Pyramid Global Hospitality offers a competitive and rewarding compensation package. We prioritize professionalism, guest service excellence, proactive client satisfaction, and a commitment to maintaining a polished professional image. Join us at the World of Whirlpool and be at the intersection of innovation and hospitality, delivering distinct experiences that elevate the industry standard.
Job Requirements
- Bachelor's degree or equivalent
- minimum 2 years’ experience in hotel, convention/conference center, preferable in conference services department
- knowledge of conference service equipment, set-up styles, and audio-visual
- excellent computer software knowledge of Google and Microsoft Office
- high level of professionalism
- aggressive guest service/hospitality skills
- excellent organization and communication skills
- strong multi-tasking capabilities
- computer literate and detail oriented
- superior time management skills
- exceptional follow-up
- clear and concise communication skills
- thorough attention to detail
- excellent listening skills
- proactive client satisfaction
- grooming standards adherence
- flexibility to work varied schedule including evenings and occasional weekends
- local residency or within commuting distance
- maintain good working relationships with guests, groups, and personnel
- seek new ways to service clients and internal departments
- understanding of meeting room sets and AV requirements
- ability to work independently
- energetic personality
Job Qualifications
- Bachelor's degree or equivalent
- minimum 2 years' experience in hotel, convention/conference center, preferably in conference services department
- knowledge of conference service equipment, set-up styles, and audio-visual
- excellent computer software knowledge of Google and Microsoft Office
- excellent organization and communication skills
- strong multi-tasking capabilities
- detail oriented
- clear and concise written and oral communication skills
- proactive client satisfaction approach
- professional image maintenance
- ability to work independently
Job Duties
- Plan and ensure execution of group events including dates/timing of arrival and departure, room set-ups, audio visual/production needs, food service, travel, lodging, transportation, vendor management and coordination, assist with event operations, greet guests, manage coat/luggage check, data entry for event management, attend weekly meetings, perform administrative tasks including distribution of event orders and reports, build and maintain good client relationships, maintain close contact with clients to determine set-ups, attendance, facilities needed, meal arrangements, work with operating departments to ensure smooth service delivery, inspect meeting rooms to assure proper set-ups, review billings before processing, coordinate vendors, obtain quotes and contracts, provide information to guests regarding meeting services, arrange recreation or special activities for clients
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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