Event Party Coordinator

Five Star Parks & Attractions is a leading company in the amusement and hospitality industry, known for its dynamic approach to creating vibrant and engaging entertainment experiences. The company operates a proud portfolio of Family Entertainment Center (FEC) brands, providing unparalleled amusement park experiences that leave lasting memories for guests of all ages. Committed to safety, trust, and excellence, Five Star Parks & Attractions creates a welcoming and inclusive environment where guests are greeted warmly and treated like friends. This company values empathy, inclusivity, and the unique experience each guest brings, making their locations not only safe and secure but also fun and exciting places to visit. Their dedication to high-quality entertainment and guest satisfaction sets them apart within the industry, ensuring that every visit is a joyful adventure filled with fun and memorable moments.

The role of Event Party Coordinator at Five Star Parks & Attractions, located at Scene 75 in Cleveland, Ohio, is a part-time position offering an hourly wage between $16 and $18. This role is essential in managing the operations and guest experience surrounding birthday parties, company events, and other functions held at the park. The Event Party Coordinator acts as the primary point of contact for incoming birthday party requests, whether these come through phone calls or website bookings. They play a vital role in ensuring seamless event execution, coordinating closely with both the guests and the operations team.

The coordinator will handle a wide range of responsibilities, including contacting booked events to provide detailed information and answer questions, overseeing party hosts and event setups, addressing guest concerns, and managing various administrative duties related to party planning and execution. This includes scheduling hosts, updating event reports, managing bookings, and assisting with programs designed to enhance the guest experience. Additionally, the Event Party Coordinator will ensure that company standards for party execution are maintained consistently, supporting the operations team in various day-of-event tasks and playing a leadership role by training and coaching party host staff.

Successful candidates will be proficient in computer software such as Microsoft Excel and customer relationship management tools, and possess strong organizational, communication, and customer service skills. The role demands physical activity, including walking, bending, and lifting, and requires availability on holidays and weekends. This position offers a chance to work in a lively, fun environment while contributing directly to creating memorable experiences for guests and ensuring operational success. Five Star Parks & Attractions is committed to diversity and inclusion, providing equal employment opportunities and fostering an environment where all employees can thrive and grow.