Event Operations Supervisor - Newport News Marriott

Hampton, VA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.93 - $24.60

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Employee assistance program

Job Description

Encore is a leading global event technology company specializing in providing comprehensive audiovisual and event production solutions to a wide variety of clients across the hospitality and entertainment industries. Renowned for its exceptional service standards and technical expertise, Encore delivers world-class event experiences through its dedicated teams and cutting-edge technology. Operating primarily within hotel and convention center environments, as well as warehouse settings, Encore focuses on the seamless integration of audiovisual equipment and technical support to elevate the quality of events and ensure complete customer satisfaction. The company emphasizes a culture of inclusivity and belonging, valuing the unique contributions of each team member and fostering professional growth within a diverse, welcoming workplace.

The Operations Supervisor role at Encore is a dynamic leadership position responsible for overseeing daily floor operations, primarily focusing on customer service excellence, staff leadership, and technical team development. Reporting to senior leadership such as the Director of Event Technology (DET), Director of Operations (DOO), or Operations Manager, the Operations Supervisor acts as the pivotal point for operational efficiency and customer satisfaction on-site. This role requires managing the workflow of technical staff, ensuring equipment is set up, maintained, and operated flawlessly throughout events, and maintaining coordination with venue management to achieve operational excellence.

In addition to hands-on supervision, the Operations Supervisor supports various administrative tasks to enhance onsite operations and contribute to the team’s career development. The supervisor plays a critical role in training and mentoring new technicians, instilling Encore’s service standards and operational protocols while fostering a positive and collaborative work environment aligned with company values. Customer interaction is a key element of the position, as the supervisor engages directly with clients during events to ensure their needs are met, troubleshoot issues promptly, and uphold strong relationships.

This position demands a strong technical acumen in audiovisual equipment, exceptional problem-solving skills, and proven experience in leading teams within the hospitality or events technology sectors. The Operations Supervisor must be physically capable of managing demanding environments, including setting up and breaking down equipment, and working irregular hours including weekends, holidays, and on-call shifts. The compensation for this role ranges from $18.93 to $24.60 per hour, dependent upon factors such as location, experience, and skills, with additional opportunities for overtime, bonuses, or incentives. Encore also offers a robust benefits package designed to support the wellbeing of employees and their families, reinforcing its commitment to creating a supportive and engaging workplace.

Job Requirements

must have high school diploma or equivalent
3-5 years of audio-visual experience
customer service or hospitality experience preferred
completion of necessary training and certifications within 60 days of start date for external candidates
valid driver's license for vehicle operation roles
ability to lift and carry up to 50 lbs
ability to work irregular hours including evenings, weekends and holidays
must adhere to company appearance guidelines
physical ability to meet job demands including standing, walking, stooping and climbing as required

Job Qualifications

Bachelor's degree preferred
3-5 years of customer service or hospitality experience preferred
3-5 years of audio-visual experience required
completion of Encore's Global Learning Training Program or equivalent certification required
knowledge of technical theory
advanced problem-solving skills
experience leading workflow and team members
valid driver's license if operating company vehicles
physical ability to lift 50 lbs

Job Duties

Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment
performs daily floor management including directing the workflow of technicians
assists management with suggestions for operational efficiencies
ensures flowsheets are updated and completed properly
works with team to establish coordinated communications for event management
attends venue meetings including banquet event order meetings and pre/post event conferences
provides excellent customer service and upholds company service standards
maintains positive client relationships through effective communication
meets with guests to ensure needs are met and equipment functions properly
monitors events and checks in on customers throughout the day
assists in training technicians on floor and operational standards
serves as mentor for new hires and supports technician career development
ensures accurate and timely setup, operation and breakdown of audiovisual equipment
troubleshoots technical issues promptly
ensures compliance with company safety and security measures
leads equipment security, maintenance and storage efforts
participates in physical inventory counts as requested