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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,400.00 - $66,000.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
on-site parking
Job Description
Encore is a global leader in event technology and production, renowned for delivering exceptional audio-visual and event solutions in a variety of settings including hotels, convention centers, concert venues, and corporate events. With a comprehensive portfolio of services and a commitment to innovation and quality, Encore continues to set industry standards by enhancing event experiences through state-of-the-art technology and expert service. The company emphasizes a strong culture of operational excellence, customer satisfaction, and employee development, making it one of the premier employers in the hospitality and event technology sectors.
The Operations Supervisor role at Encore is a pivotal position ... Show More
The Operations Supervisor role at Encore is a pivotal position ... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Completion of Encore's Global Learning Training Program requirements for current and applied positions
- Ability to meet physical demands including lifting 50 lbs
- Valid driver's license if operating company vehicles
- Additional DOT requirements if applicable
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflows and teams
- Valid driver's license for positions involving vehicle operation
Job Duties
- Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment
- Performs daily floor management including directing technician workflow and assisting with scheduling
- Participates in crew scheduling with venue management focusing on talent to task and client needs
- Updates and ensures completeness of flow sheets
- Coordinates event communications with the team
- Attends venue meetings including banquet event orders and pre/post conferences
- Assists in compliance with operational and service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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