Event Operations Supervisor, Audio Visual – The Cooper Hotel

Charleston, SC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $22.09 - $27.07

Work Schedule

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Inclusive culture

Job Description

Encore is a leading global provider of event technology services, specializing in delivering innovative audiovisual experiences across hotels, convention centers, and various event venues worldwide. With a reputation for excellence and a commitment to customer satisfaction, Encore supports a diverse range of events including conferences, concerts, corporate meetings, and social gatherings. The company emphasizes quality, technology, and service, striving to create memorable experiences for clients and their guests by leveraging the latest in event technology and highly skilled professionals. As a well-established entity in the hospitality and event services sector, Encore places a strong focus on employee development, safety, and operational efficiency, fostering inclusive work environments and robust career growth opportunities.

The Operations Supervisor role at Encore is a dynamic leadership position responsible for overseeing floor operations with a clear focus on customer service excellence and staff leadership. This role directly manages the technical team, ensuring that workflows are efficient, equipment is properly set up, and the overall event experience exceeds client expectations. The Supervisor will coordinate daily activities such as equipment setup, event refreshes, and teardown, while managing scheduling and labor requirements in collaboration with venue management and Workforce teams. This position also supports onsite administrative duties and prioritizes technician training and staff development as part of career growth initiatives.

Reporting to senior operations management, the Operations Supervisor plays a pivotal role in maintaining Encore's service standards and operational excellence. The supervisor ensures that all events run smoothly through proactive management, effective communication, and problem resolution. They are responsible for enforcing safety protocols, equipment maintenance, and security, and participating in inventory control processes. This position demands advanced problem-solving skills, technical expertise in audiovisual equipment, and the ability to lead and motivate a diverse team.

This role operates in a hotel and convention center environment, where exposure to varying noise levels, outdoor elements, and heights via ladders and lifts is common. The work schedule includes irregular hours such as evenings, weekends, holidays, and on-call duties to support event operations. Compensation for this role ranges from $22.09 to $27.07 per hour, with potential eligibility for overtime, bonuses, and other incentives. Encore offers a comprehensive benefits package and fosters a culture of inclusivity and belonging, welcoming employees from diverse backgrounds and celebrating their unique contributions. This position serves as a valuable career step for those aiming to develop their leadership skills and deepen their expertise in event technology and operations management.

Job Requirements

Bachelor's degree preferred
3-5 years of customer service or hospitality experience preferred
3-5 years of audio-visual experience required
must complete all training and certification requirements within applicable timeframe
knowledge of technical theory
advanced problem-solving skills
experience leading workflow and team members
valid driver's license if operating company vehicles
meet additional DOT requirements if applicable
must be able to lift 50 lbs

Job Qualifications

Bachelor's degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 years of audio-visual experience is required
internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
external applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date
knowledge of technical theory
advanced problem-solving skills
experience leading workflow and team members
a valid driver's license is required for team members in positions that may operate company vehicles
additional DOT requirement may need to be met if applicable
must be able to lift 50 lbs

Job Duties

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling
participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements
ensures flowsheets are updated and properly completed
works with team to establish coordinated communications for the management of events
attends venue meetings as needed such as daily banquet event order meetings, pre and post conferences
assists management in team member compliance with operational excellence
provides suggestions for scheduling and operational efficiencies accordingly
provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore's service standards
maintains a positive relationship with all clients through effective communication
meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
monitors events and checks in on customers throughout the day
fosters and maintains the hotel/client relationship
assists management in team member compliance with Encore's service standards
assists in training technicians on all floor activities
assists in training technicians on the venue's operational standards and Encore's service and operational standards
serves as a mentor for new hires
provides guidance and understanding of technician career journey
models and reinforces a positive working environment centered around company values
responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
troubleshoot technical issues and resolve problems quickly as they arise
complies with all company security and safety measures
ensures equipment is secure from theft and/or damage when in use
performs preventative maintenance on equipment to keep it presentable and in good working condition
leads the team in proper security, storage, transportation, and maintenance of equipment
participates in physical inventory count processes as requested