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Event Operations Supervisor, Audio Visual – The Cooper Hotel
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.09 - $27.07
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Inclusive culture
Job Description
Encore is a leading global provider of event technology services, specializing in delivering innovative audiovisual experiences across hotels, convention centers, and various event venues worldwide. With a reputation for excellence and a commitment to customer satisfaction, Encore supports a diverse range of events including conferences, concerts, corporate meetings, and social gatherings. The company emphasizes quality, technology, and service, striving to create memorable experiences for clients and their guests by leveraging the latest in event technology and highly skilled professionals. As a well-established entity in the hospitality and event services sector, Encore places a strong focus on employee development, safety, and... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- must complete all training and certification requirements within applicable timeframe
- knowledge of technical theory
- advanced problem-solving skills
- experience leading workflow and team members
- valid driver's license if operating company vehicles
- meet additional DOT requirements if applicable
- must be able to lift 50 lbs
Job Qualifications
- Bachelor's degree is preferred
- 3-5 years of customer service or hospitality experience is preferred
- 3-5 years of audio-visual experience is required
- internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
- external applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date
- knowledge of technical theory
- advanced problem-solving skills
- experience leading workflow and team members
- a valid driver's license is required for team members in positions that may operate company vehicles
- additional DOT requirement may need to be met if applicable
- must be able to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
- performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling
- participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements
- ensures flowsheets are updated and properly completed
- works with team to establish coordinated communications for the management of events
- attends venue meetings as needed such as daily banquet event order meetings, pre and post conferences
- assists management in team member compliance with operational excellence
- provides suggestions for scheduling and operational efficiencies accordingly
- provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore's service standards
- maintains a positive relationship with all clients through effective communication
- meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
- monitors events and checks in on customers throughout the day
- fosters and maintains the hotel/client relationship
- assists management in team member compliance with Encore's service standards
- assists in training technicians on all floor activities
- assists in training technicians on the venue's operational standards and Encore's service and operational standards
- serves as a mentor for new hires
- provides guidance and understanding of technician career journey
- models and reinforces a positive working environment centered around company values
- responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
- troubleshoot technical issues and resolve problems quickly as they arise
- complies with all company security and safety measures
- ensures equipment is secure from theft and/or damage when in use
- performs preventative maintenance on equipment to keep it presentable and in good working condition
- leads the team in proper security, storage, transportation, and maintenance of equipment
- participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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