Event Operations Supervisor- Audio Visual - The Boca Raton
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.82 - $26.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Encore is a leading global event services company renowned for delivering innovative and comprehensive audiovisual solutions to clients across various industries. Specializing in providing exceptional event technology, Encore powers world-class experiences in settings ranging from intimate meetings and corporate events to large-scale conventions and entertainment productions. With a legacy of excellence and a commitment to customer satisfaction, Encore combines cutting-edge technology with expert team members to guarantee flawless execution and memorable event experiences. Emphasizing continuous innovation, operational excellence, and client-focused service, Encore has established itself as a trusted partner in the event services industry worldwide.
The Operations Supervisor at Encore holds a pivotal role in managing day-to-day floor operations at hotel and convention center venues. This role is tailored for professionals who exhibit strong leadership capabilities with a passion for customer service and team development. Responsible for leading the technical team, the Operations Supervisor ensures the seamless setup, operation, and breakdown of audiovisual equipment while maintaining operational efficiencies throughout the event lifecycle. Reporting to the DET, DOO, or Operations Manager, individuals in this position act as the bridge between venue management, customers, and the technical team to deliver outstanding event solutions.
This full-time hourly position offers a competitive pay range of $20.82 to $26.00 per hour, with final compensation reflective of individual qualifications, experience, and location. Additional opportunities for overtime, bonuses, or incentives may also be available.
The Operations Supervisor's responsibilities span the organization and supervision of daily floor activities, ensuring timely setup and refresh of equipment, directing technical staff workflow, and assisting management with operational improvements. A critical aspect of the role centers on providing exceptional customer service by maintaining positive client relationships and ensuring that all client needs are met promptly and expertly throughout the event. Acting as a mentor, this supervisor also supports the growth and training of technicians in adherence to Encore’s service and operational standards, fostering a positive and values-centered work environment.
In addition to staff leadership and customer engagement, this position demands technical proficiency in audiovisual equipment management. The Operations Supervisor is accountable for troubleshooting, equipment security, preventive maintenance, and coordinating the proper storage and transportation of event technology assets. The role involves an active participation in venue meetings and inventory activities, underscoring its operational significance.
Candidates seeking this role should expect to work in dynamic environments that include hotel and warehouse settings, often exposed to varying noise levels, outdoor elements, and physical demands such as lifting and climbing. Work hours may fluctuate and include irregular shifts, weekends, holidays, and on-call duties to support event schedules. This role also demands adherence to appearance guidelines consistent with the company’s standards for hospitality or warehouse operations.
Encore values diversity and inclusivity, striving to create a welcoming atmosphere where every team member’s unique strengths are recognized and nurtured. This commitment extends to offering comprehensive benefits designed to support the well-being and growth of its employees and their families. The Operations Supervisor role embodies Encore’s dedication to delivering world-class service, ethical conduct, teamwork, and results-driven leadership, making it an excellent opportunity for candidates passionate about making a tangible impact in the event services industry.
The Operations Supervisor at Encore holds a pivotal role in managing day-to-day floor operations at hotel and convention center venues. This role is tailored for professionals who exhibit strong leadership capabilities with a passion for customer service and team development. Responsible for leading the technical team, the Operations Supervisor ensures the seamless setup, operation, and breakdown of audiovisual equipment while maintaining operational efficiencies throughout the event lifecycle. Reporting to the DET, DOO, or Operations Manager, individuals in this position act as the bridge between venue management, customers, and the technical team to deliver outstanding event solutions.
This full-time hourly position offers a competitive pay range of $20.82 to $26.00 per hour, with final compensation reflective of individual qualifications, experience, and location. Additional opportunities for overtime, bonuses, or incentives may also be available.
The Operations Supervisor's responsibilities span the organization and supervision of daily floor activities, ensuring timely setup and refresh of equipment, directing technical staff workflow, and assisting management with operational improvements. A critical aspect of the role centers on providing exceptional customer service by maintaining positive client relationships and ensuring that all client needs are met promptly and expertly throughout the event. Acting as a mentor, this supervisor also supports the growth and training of technicians in adherence to Encore’s service and operational standards, fostering a positive and values-centered work environment.
In addition to staff leadership and customer engagement, this position demands technical proficiency in audiovisual equipment management. The Operations Supervisor is accountable for troubleshooting, equipment security, preventive maintenance, and coordinating the proper storage and transportation of event technology assets. The role involves an active participation in venue meetings and inventory activities, underscoring its operational significance.
Candidates seeking this role should expect to work in dynamic environments that include hotel and warehouse settings, often exposed to varying noise levels, outdoor elements, and physical demands such as lifting and climbing. Work hours may fluctuate and include irregular shifts, weekends, holidays, and on-call duties to support event schedules. This role also demands adherence to appearance guidelines consistent with the company’s standards for hospitality or warehouse operations.
Encore values diversity and inclusivity, striving to create a welcoming atmosphere where every team member’s unique strengths are recognized and nurtured. This commitment extends to offering comprehensive benefits designed to support the well-being and growth of its employees and their families. The Operations Supervisor role embodies Encore’s dedication to delivering world-class service, ethical conduct, teamwork, and results-driven leadership, making it an excellent opportunity for candidates passionate about making a tangible impact in the event services industry.
Job Requirements
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 year audio-visual experience required
- Must meet validate and complete all training and certifications required within 60 days of start date for external applicants
- Internal applicants must complete all training and certification requirements as determined by Encore's Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license required for team members in positions that may operate company vehicles
- Additional DOT requirements may apply
- Must be able to lift 50 lbs
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must meet all training and certification requirements within 60 days of start date for external applicants
- Internal applicants must complete training and certifications as per Encore's Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license required for positions operating company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely setup refresh and removal of equipment
- Performs daily floor management including directing workflow of technicians and assisting management with operational efficiency suggestions
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for event management
- Attends venue meetings such as banquet event order meetings and pre and post conferences
- Provides excellent customer service by upholding Encore's service standards and procedures
- Maintains positive relationships with clients through effective communication
- Meets with guests onsite to ensure needs are met and equipment setup is functioning properly
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor for new hires and models a positive working environment
- Responsible for accurate setup operation and breakdown of intermediate audiovisual equipment
- Troubleshoots technical issues and resolves problems promptly
- Complies with company security and safety measures
- Ensures equipment security from theft or damage
- Performs preventative maintenance and leads proper security storage transportation and maintenance of equipment
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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