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Event Operations Supervisor, Audio Visual - Renaissance Mobile Riverview Plaza
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.93 - $24.60
Work Schedule
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Encore is a global leader in event technology services, specializing in delivering outstanding audiovisual solutions and event support across various venues such as hotels and convention centers. This company is committed to providing exceptional customer experiences while maintaining operational excellence and technical proficiency. Encore’s focus on innovation and quality service sets it apart in the event management industry, fostering an environment where employees grow their skills and careers within a supportive and inclusive workplace culture. Employees at Encore benefit from comprehensive training programs, career development opportunities, and a strong commitment to diversity and belonging. The company prides itself on cultivating... Show More
Job Requirements
- Must have 3-5 years of audio-visual experience
- Able to meet physical demands of the role including lifting 50 lbs
- Valid driver’s license required for company vehicle operation
- Able to work irregular hours including evenings, weekends, and holidays
- Must complete all required training and certifications within 60 days of employment
- Ability to troubleshoot technical equipment issues
- Strong communication and leadership skills
- Must comply with all company security and safety guidelines
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must meet all training and certification requirements of Encore’s Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license if position involves operating company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
- Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for the management of events
- Attends venue meetings as needed such as daily banquet event order meetings and pre and post conferences
- Provides excellent service and strives to exceed the expectations and needs of customers by following Encore’s service standards
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on all floor activities and operational standards
- Serves as a mentor for new hires providing guidance on the technician career journey
- Models and reinforces a positive working environment centered around company values
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoot technical issues and resolve problems quickly as they arise
- Complies with all company security and safety measures
- Ensures equipment is secure from theft or damage
- Performs preventative maintenance on equipment
- Leads the team in proper security, storage, transportation, and maintenance of equipment
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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