Event Operations Supervisor, Audio Visual - Renaissance Mobile Riverview Plaza

Encore is a global leader in event technology services, specializing in delivering outstanding audiovisual solutions and event support across various venues such as hotels and convention centers. This company is committed to providing exceptional customer experiences while maintaining operational excellence and technical proficiency. Encore’s focus on innovation and quality service sets it apart in the event management industry, fostering an environment where employees grow their skills and careers within a supportive and inclusive workplace culture. Employees at Encore benefit from comprehensive training programs, career development opportunities, and a strong commitment to diversity and belonging. The company prides itself on cultivating a welcoming culture where each individual's unique strengths are recognized and celebrated, ensuring a workplace that values teamwork, respect, and continuous improvement.

The Operations Supervisor at Encore plays a crucial role in leading floor operations with an emphasis on excellent customer service, staff leadership, and the efficient management of technical teams. This hourly position offers a competitive pay range from $18.93 to $24.60, dependent on factors such as experience, location, and special skills. As an Operations Supervisor, you will be responsible for organizing daily floor activities, managing the workflow of technicians, and ensuring that event setups run smoothly and meet client expectations. Your leadership will directly impact customer satisfaction and operational performance, building a team that adheres to Encore’s service standards and operational excellence.

In this role, you will engage with clients onsite to ensure their audiovisual setup meets their needs and maintain ongoing communication with event managers and venue staff. Your responsibilities include overseeing equipment setup, maintenance, and security, troubleshooting technical issues promptly, and facilitating training and development for the technical team members. This position requires strong organizational skills, problem-solving capabilities, and the ability to inspire and mentor your team. You will have opportunities to participate in location administrative duties, enhance your leadership skills, and contribute to venue operational success.

Encore values its employees and provides a dynamic work environment that varies from quiet hotel spaces to busy convention centers, including warehouse settings. The role demands the ability to adapt to irregular working hours, including evenings, weekends, holidays, and on-call shifts. Physical activity is part of the job, with requirements such as lifting up to 50 pounds, standing and walking for extended periods, and operating specialized audiovisual equipment safely and securely. This position reports to higher-level operations managers, such as the District Event Technician or Director of Operations, offering clear pathways for career advancement within the company’s growing network of event and technology professionals.

Overall, the Operations Supervisor position at Encore is ideal for motivated individuals passionate about event technology, customer service, and team leadership. The role offers a balance of technical challenge and leadership opportunity within a company that values inclusivity, continuous learning, and rewarding career paths. If you are ready to lead a technical team in a dynamic and fast-paced environment while delivering world-class event technology services, then Encore provides a supportive platform to make your mark and grow your career.