Event Operations Supervisor, Audio Visual (Power) - Gaylord Pacific
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.04 - $29.05
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Encore is a leading global event technology company that specializes in providing innovative audiovisual solutions and event services. Operating in a diverse range of venues including hotels, convention centers, and other event locations, Encore is dedicated to delivering outstanding customer experiences through cutting-edge technology and exceptional service standards. The company prides itself on its commitment to inclusivity, employee development, and operational excellence, fostering a workplace culture that values uniqueness and innovation. Encore operates with a focus on hospitality, professionalism, and world-class service, ensuring that every event is executed flawlessly to meet and exceed client expectations.
The role of Operations Supervisor at Encore is a critical leadership position focused on managing floor operations to maximize customer satisfaction and operational efficiency. Reporting to the Director of Event Technology (DET), Director of Operations (DOO), or Operations Manager, the Operations Supervisor leads a team of technicians in the timely setup, maintenance, and breakdown of audiovisual equipment. This position plays an essential part in coordinating daily activities on the event floor, managing workflow, communicating with venue and event management, and ensuring that service standards are consistently met.
Beyond operational oversight, the Operations Supervisor acts as a mentor and trainer to the technical team, guiding new hires and facilitating ongoing development to support career growth. The role demands a proactive approach to problem-solving, the ability to troubleshoot technical issues swiftly, and a commitment to maintaining equipment in optimal condition through preventative maintenance. In addition to managing onsite technical operations, the role may include administrative duties to support location-based operations and enhance efficiency.
Working with Encore means being part of a team that values ownership, teamwork, and integrity. The Operations Supervisor is expected to embody these values by delivering world-class service and creating an environment that supports employee growth and client satisfaction. This position requires adaptability to work irregular hours, including evenings, weekends, and holidays, often across multiple locations. Physical demands are significant as the position involves lifting heavy equipment and working in environments that range from quiet hotel settings to noisy, outdoor-exposed warehouses.
Compensation for this hourly role ranges from $29.04 to $29.05, determined based on various factors including experience, location, and specialized skills. Additionally, the role may be eligible for overtime, bonuses, or incentives, reflecting Encore’s recognition of effort and excellence. The company offers comprehensive benefits aimed at supporting employees and their families, fostering a balanced and rewarding work experience.
Overall, the Operations Supervisor at Encore is a pivotal team leader who ensures seamless audiovisual event delivery through effective management, skilled technical oversight, and exemplary customer service in a dynamic, fast-paced environment.
The role of Operations Supervisor at Encore is a critical leadership position focused on managing floor operations to maximize customer satisfaction and operational efficiency. Reporting to the Director of Event Technology (DET), Director of Operations (DOO), or Operations Manager, the Operations Supervisor leads a team of technicians in the timely setup, maintenance, and breakdown of audiovisual equipment. This position plays an essential part in coordinating daily activities on the event floor, managing workflow, communicating with venue and event management, and ensuring that service standards are consistently met.
Beyond operational oversight, the Operations Supervisor acts as a mentor and trainer to the technical team, guiding new hires and facilitating ongoing development to support career growth. The role demands a proactive approach to problem-solving, the ability to troubleshoot technical issues swiftly, and a commitment to maintaining equipment in optimal condition through preventative maintenance. In addition to managing onsite technical operations, the role may include administrative duties to support location-based operations and enhance efficiency.
Working with Encore means being part of a team that values ownership, teamwork, and integrity. The Operations Supervisor is expected to embody these values by delivering world-class service and creating an environment that supports employee growth and client satisfaction. This position requires adaptability to work irregular hours, including evenings, weekends, and holidays, often across multiple locations. Physical demands are significant as the position involves lifting heavy equipment and working in environments that range from quiet hotel settings to noisy, outdoor-exposed warehouses.
Compensation for this hourly role ranges from $29.04 to $29.05, determined based on various factors including experience, location, and specialized skills. Additionally, the role may be eligible for overtime, bonuses, or incentives, reflecting Encore’s recognition of effort and excellence. The company offers comprehensive benefits aimed at supporting employees and their families, fostering a balanced and rewarding work experience.
Overall, the Operations Supervisor at Encore is a pivotal team leader who ensures seamless audiovisual event delivery through effective management, skilled technical oversight, and exemplary customer service in a dynamic, fast-paced environment.
Job Requirements
- Must meet, validate, and complete all training and certifications within 60 days of start date for external applicants
- Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program
- Must be able to lift 50 lbs
- Valid driver’s license required for applicable positions
- Additional DOT requirements may apply
- Must be able to work irregular hours including evenings, weekends, and holidays
- Ability to work in hotel and warehouse environments exposed to varying noise levels and outdoor conditions
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for positions operating company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment
- Performs daily floor management including directing workflow of technicians and assisting management with suggestions for operational efficiencies
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for management of events
- Attends venue meetings as needed including banquet event order meetings and pre and post conferences
- Provides excellent service and strives to exceed expectations of internal and external customers by upholding Encore’s Service Standards
- Maintains a positive relationship with clients through effective communication
- Meets with guests onsite to ensure needs are met and equipment setup is functioning properly
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor for new hires and models a positive working environment
- Responsible for accurate setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoots technical issues and resolves problems promptly
- Ensures equipment security and performs preventative maintenance
- Leads team in proper security, storage, transportation, and maintenance of equipment
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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