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Event Operations Supervisor, Audio Visual (Power) - Gaylord Pacific
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.04 - $29.05
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Encore is a leading global event technology company that specializes in providing innovative audiovisual solutions and event services. Operating in a diverse range of venues including hotels, convention centers, and other event locations, Encore is dedicated to delivering outstanding customer experiences through cutting-edge technology and exceptional service standards. The company prides itself on its commitment to inclusivity, employee development, and operational excellence, fostering a workplace culture that values uniqueness and innovation. Encore operates with a focus on hospitality, professionalism, and world-class service, ensuring that every event is executed flawlessly to meet and exceed client expectations.
The role of Operations ... Show More
The role of Operations ... Show More
Job Requirements
- Must meet, validate, and complete all training and certifications within 60 days of start date for external applicants
- Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program
- Must be able to lift 50 lbs
- Valid driver’s license required for applicable positions
- Additional DOT requirements may apply
- Must be able to work irregular hours including evenings, weekends, and holidays
- Ability to work in hotel and warehouse environments exposed to varying noise levels and outdoor conditions
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for positions operating company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment
- Performs daily floor management including directing workflow of technicians and assisting management with suggestions for operational efficiencies
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for management of events
- Attends venue meetings as needed including banquet event order meetings and pre and post conferences
- Provides excellent service and strives to exceed expectations of internal and external customers by upholding Encore’s Service Standards
- Maintains a positive relationship with clients through effective communication
- Meets with guests onsite to ensure needs are met and equipment setup is functioning properly
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor for new hires and models a positive working environment
- Responsible for accurate setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoots technical issues and resolves problems promptly
- Ensures equipment security and performs preventative maintenance
- Leads team in proper security, storage, transportation, and maintenance of equipment
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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