Event Operations Supervisor, Audio Visual - Marriott Marquis Atlanta

Encore is a global leader in event technology solutions, delivering advanced audiovisual services to a variety of venues including hotels, convention centers, and corporate environments. Known for its commitment to excellence and innovation, Encore partners with clients to create outstanding event experiences worldwide. The company prides itself on a culture that values diversity, inclusivity, and a dedication to professional growth, offering comprehensive benefits and career development opportunities for its employees.

The Operations Supervisor role at Encore is a pivotal position focused on leading floor operations with an emphasis on customer service, staff leadership, and technical expertise. This role entails managing daily activities to ensure the seamless setup, operation, and breakdown of audiovisual equipment. The Operations Supervisor will directly oversee the technical team, ensuring operational efficiencies and high levels of customer satisfaction. Additionally, the position supports onsite administrative duties, fostering career development and facilitating a smooth workflow among team members.

As part of this role, the Operations Supervisor is responsible for organizing floor activities, updating operational documents such as flowsheets, and coordinating communication during events. The role requires proactive participation in venue meetings and continuous monitoring to ensure client needs are met with the highest standards. Key responsibilities also include training and mentoring technicians, fostering a positive work environment, and maintaining Encore's service and operational standards.

From a technical standpoint, the Operations Supervisor leads in handling intermediate audiovisual equipment, troubleshoots and quickly resolves technical issues, and ensures the security and condition of all equipment. This requires a sound understanding of technical theory, strong problem-solving skills, and a hands-on approach to equipment maintenance and inventory management.

The position requires 3-5 years of audiovisual experience and a Bachelor's degree is preferred. Internal candidates must comply with Encore's Global Learning Training Programs, while external candidates are expected to complete required certifications within 60 days of hire. Physical demands include frequent standing, walking, lifting, and carrying equipment. This role operates in dynamic hotel and convention center environments, often involving varied hours, including nights, weekends, and holidays. The compensation for this hourly role ranges from $18.93 to $24.60 depending on qualifications, location, and experience, with eligibility for overtime and incentives.