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Event Operations Supervisor, Audio Visual - Marriott Marquis Atlanta
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.93 - $24.60
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Employee assistance program
Job Description
Encore is a global leader in event technology solutions, delivering advanced audiovisual services to a variety of venues including hotels, convention centers, and corporate environments. Known for its commitment to excellence and innovation, Encore partners with clients to create outstanding event experiences worldwide. The company prides itself on a culture that values diversity, inclusivity, and a dedication to professional growth, offering comprehensive benefits and career development opportunities for its employees.
The Operations Supervisor role at Encore is a pivotal position focused on leading floor operations with an emphasis on customer service, staff leadership, and technical expertise. This role entails m... Show More
The Operations Supervisor role at Encore is a pivotal position focused on leading floor operations with an emphasis on customer service, staff leadership, and technical expertise. This role entails m... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of audiovisual experience required
- Must complete Encore's training and certification program within 60 days if external hire
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license required for operating company vehicles
- Additional DOT requirements if applicable
- Must be able to lift 50 lbs
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license required for positions operating company vehicles
- Able to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely set up, refresh and removal of equipment
- Performs daily floor management including directing the workflow of technicians and assisting management with operational efficiencies
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for event management
- Attends venue meetings such as banquet order and pre/post conferences
- Provides excellent customer service by maintaining positive client relationships and monitoring event setups
- Assists in training and mentoring technicians on operational standards
- Responsible for accurate setup, operation, and breakdown of audiovisual equipment
- Troubleshoots technical issues and resolves problems quickly
- Complies with company security and safety measures
- Leads team in equipment security, storage, transportation, and maintenance
- Participates in physical inventory counts as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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