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Event Operations Supervisor- Audio Visual - Loews Coral Gables
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.82 - $26.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Encore is a global leader in event technology solutions, specializing in providing high-quality audiovisual equipment and services at various venues such as hotels, convention centers, and event spaces. With a strong reputation for innovation and excellence, Encore creates memorable experiences through seamless technical support and superior customer service. The company fosters a culture of inclusivity, belonging, and continuous employee development, making it an employer of choice in the hospitality and event technology industry. Employees at Encore benefit from a dynamic work environment that values teamwork, leadership, and professional growth, supported by comprehensive training programs and a commitment to operational excellence.Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years of audiovisual experience
- Must complete all required training and certifications within 60 days if an external applicant
- Must complete all internal training and certification requirements for current and applied positions
- Valid driver's license if operating company vehicles
- Ability to lift up to 50 lbs frequently
- Willingness to work irregular hours including evenings, weekends, holidays, and on-call status
- Comply with company safety and security protocols
- Ability to work in hotel, convention center, and warehouse environments
- Physical ability to perform sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, and grasping as required
- Meet DOT requirements if applicable
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Completion of required training and certifications within 60 days of start date
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license for positions requiring vehicle operation
- Ability to lift 50 lbs
- Strong communication skills
Job Duties
- Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment
- Performs daily floor management including directing workflow of technicians and assisting management with operational efficiency suggestions
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for event management
- Attends venue meetings such as banquet event order meetings and pre/post-conferences
- Provides excellent customer service following Encore's Service Standards
- Maintains positive client relationships through effective communication
- Meets with guests onsite to ensure needs are met and equipment functions properly
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor for new hires providing guidance on technician career paths
- Models and promotes a positive work environment centered on company values
- Responsible for setup, operation, and breakdown of audiovisual equipment
- Troubleshoots technical issues promptly
- Ensures compliance with company security and safety measures
- Protects equipment from theft and damage
- Performs preventative maintenance on equipment
- Leads team in security, storage, transportation, and maintenance of equipment
- Participates in physical inventory counts as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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