Event Operations Supervisor- Audio Visual - Loews Coral Gables

Encore is a global leader in event technology solutions, specializing in providing high-quality audiovisual equipment and services at various venues such as hotels, convention centers, and event spaces. With a strong reputation for innovation and excellence, Encore creates memorable experiences through seamless technical support and superior customer service. The company fosters a culture of inclusivity, belonging, and continuous employee development, making it an employer of choice in the hospitality and event technology industry. Employees at Encore benefit from a dynamic work environment that values teamwork, leadership, and professional growth, supported by comprehensive training programs and a commitment to operational excellence.

The position of Operations Supervisor at Encore is a pivotal role focused on leading floor operations to ensure exceptional customer service, smooth staff leadership, and technical team development. This role requires organizing daily floor activities, managing workflow, and coordinating effectively with venue management and workforce teams to ensure timely setup, refreshment, and removal of audiovisual equipment. The Operations Supervisor is responsible for maintaining operational efficiencies while delivering high customer satisfaction, acting as a bridge between the technical team and management.

This supervisory position includes participation in administrative duties that support onsite operations and provide career development opportunities. The successful candidate will be a mentor and trainer to new and existing technicians, fostering a positive work environment aligned with Encore’s company values. Responsibilities extend to overseeing the accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment, troubleshooting technical issues, and ensuring the security and maintenance of all equipment. The role demands advanced problem-solving skills, knowledge of technical theories, and the ability to lead a team through direct workflow management.

Encore’s Operations Supervisor role also emphasizes the importance of delivering world-class service by upholding Encore’s Service Standards and Operational Excellence. This includes maintaining positive client relationships, ensuring effective communication, and monitoring events to preempt and quickly resolve any customer concerns. Physical demands include the capability to lift and carry up to 50 lbs regularly, with tasks involving standing, walking, stooping, and other movements needed in a fast-paced event environment.

Work environments for this position vary from dynamic hotel and convention center venues to warehouse settings, often requiring flexibility in working hours including evenings, weekends, holidays, and on-call status. Due to the nature of the role, compliance with company safety and security protocols is mandatory. The compensation for this role ranges from $20.82 to $26.00 per hour, depending on qualifications, experience, and location. Additional benefits and potential overtime, bonuses, and incentives are available, reflecting Encore’s commitment to employee well-being and professional growth.