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Event Operations Supervisor, Audio Visual – Hyatt Regency O'Hare
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.82 - $27.07
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Job Description
Encore is a leading company specializing in providing high-quality audiovisual technology and event services. Operating in the hospitality and events industry, Encore is renowned for delivering exceptional service and cutting-edge technical solutions at various venues, including hotels, convention centers, and other event locations. The company is well-established with a reputation for innovation, operational excellence, and a commitment to creating memorable experiences for clients and attendees. With a focus on both technology and customer service, Encore supports a wide range of events, from corporate meetings and banquets to large-scale conferences and entertainment productions.
The role of Operations Supervisor at Encore inv... Show More
The role of Operations Supervisor at Encore inv... Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years of audio-visual experience
- Completion of training and certifications required for the role within 60 days of start
- Ability to lift and carry up to 50 lbs
- Valid driver's license where applicable
- Availability to work irregular hours including evenings, weekends, and holidays
- Willingness to work where assigned including multiple hotel locations
- Compliance with company appearance guidelines
- Knowledge of safety and security protocols
- Physical ability to perform tasks involving standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping
- Ability to meet physical demands including lifting, carrying, pushing, and pulling weights as specified
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Completion of required training and certifications within 60 days for external applicants
- Completion of Encore's Global Learning Training Program for internal applicants
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and teams
- Valid driver's license for those operating company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes daily floor activities to ensure timely equipment setup, refresh, and removal
- Performs daily floor management by directing technical team workflow and assisting management with operational efficiency suggestions
- Ensures completion and accuracy of flowsheets
- Coordinates communications for management of events
- Attends venue meetings such as banquet event orders and pre/post event conferences
- Provides excellent customer service and upholds Encore's service standards
- Maintains positive relationships with clients through effective communication
- Meets onsite guests to ensure equipment and services meet expectations
- Monitors events and checks in on customers throughout
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor guiding new hires on technician career development
- Models a positive work environment aligned with company values
- Responsible for accurate setup, operation, and breakdown of audiovisual equipment
- Troubleshoots technical issues promptly
- Ensures equipment security and safety compliance
- Performs preventative maintenance on equipment
- Leads the team in equipment security, storage, transportation, and maintenance
- Participates in physical inventory counts when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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