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Event Operations Supervisor - Audio Visual- Hyatt Regency Jacksonville
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.93 - $24.60
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Encore is a globally recognized leader in event services, renowned for delivering exceptional audiovisual and event solutions that elevate experiences across various venues, including hotels and convention centers. With a commitment to excellence and innovation, Encore supports a diverse clientele through cutting-edge technology and outstanding customer service. This company thrives on fostering a collaborative and inclusive work environment that empowers employees to grow professionally and personally while contributing to the memorable moments of events worldwide.
The position of Operations Supervisor at Encore is a pivotal role designed to lead and oversee daily floor operations within the technical team, ensuring operational... Show More
The position of Operations Supervisor at Encore is a pivotal role designed to lead and oversee daily floor operations within the technical team, ensuring operational... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of audiovisual experience required
- 3-5 years of customer service or hospitality experience preferred
- Must meet or complete all training and certification requirements within 60 days of start date if external applicant
- Must possess knowledge of technical theory
- Must have advanced problem-solving skills
- Experience leading team workflow
- Valid driver's license if operating company vehicles
- Ability to lift 50 lbs
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license if operating company vehicles
- Completion of internal or external training and certification requirements as per Encore's Global Learning Training Program
Job Duties
- Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment
- Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies
- Ensures flowsheets are updated and properly completed
- Coordinates communications for event management
- Attends venue meetings such as banquet event order meetings and pre/post conferences
- Provides excellent customer service and exceeds expectations by adhering to operational standards
- Maintains positive client relationships through effective communication
- Meets guests onsite to ensure equipment functionality
- Monitors events and checks in on customers
- Assists in training technicians on floor activities and venue operational standards
- Serves as a mentor for new hires
- Models a positive working environment based on company values
- Responsible for setup, operation, and breakdown of audiovisual equipment
- Troubleshoots technical issues promptly
- Ensures equipment security and performs preventative maintenance
- Leads team in proper equipment handling
- Participates in physical inventory counts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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