Event Operations Supervisor, Audio Visual - Hyatt Regency Hotel Austin
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.82 - $27.07
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and development programs
performance bonuses
Job Description
Encore is a leading global event technology company specializing in providing high-quality audiovisual and event production services. With a presence across multiple venues including hotels, convention centers, and warehouses, Encore focuses on delivering seamless event experiences through innovative technology and exceptional customer service. Their teams are equipped with the latest audio-visual equipment ensuring every event runs smoothly and meets client expectations. Encore is dedicated to continuous improvement, operational excellence, and fostering a positive, inclusive work culture where employees are valued and empowered to grow in their careers.
The Operations Supervisor role at Encore is a pivotal leadership position responsible for overseeing floor operations with a primary focus on customer service, staff leadership, and technical team management. This position acts as a bridge between the technical team and venue management, ensuring operational efficiencies and delivering superior customer satisfaction throughout an event lifecycle. Reporting directly to various leadership positions such as the Director of Event Technology (DET), Director of Operations (DOO), or Operations Manager, the Operations Supervisor plays a key role in organizing daily floor activities including the timely setup, refresh, and removal of equipment. This role requires coordination of team workflow, attending venue meetings, updating operational flow sheets, and maintaining effective communications for event management.
Beyond operational management, the Operations Supervisor demonstrates leadership through staff development including training and mentoring new hires, enforcing Encore’s service standards, and maintaining a positive work environment aligned with company values. This role requires hands-on involvement in event technology, including accurate setup, operation, and breakdown of audiovisual equipment as well as troubleshooting technical issues to resolve problems quickly. Ensuring equipment security and conducting preventative maintenance are also critical responsibilities.
The position comes with an hourly pay range of $20.82 to $27.07, with final compensation based on qualifications, location, relevant experience, and skill set. Additional compensation such as overtime, bonuses, or incentives may be offered depending on the position. The role includes irregular hours, on-call status, occasional travel between hotel or event venues, and adherence to company appearance standards. Encore promotes a supportive workplace culture that values diversity, inclusivity, and belonging. The Operations Supervisor plays a vital role in maintaining Encore’s reputation for delivering world-class event services through effective team leadership, technical expertise, and superior customer interaction.
The Operations Supervisor role at Encore is a pivotal leadership position responsible for overseeing floor operations with a primary focus on customer service, staff leadership, and technical team management. This position acts as a bridge between the technical team and venue management, ensuring operational efficiencies and delivering superior customer satisfaction throughout an event lifecycle. Reporting directly to various leadership positions such as the Director of Event Technology (DET), Director of Operations (DOO), or Operations Manager, the Operations Supervisor plays a key role in organizing daily floor activities including the timely setup, refresh, and removal of equipment. This role requires coordination of team workflow, attending venue meetings, updating operational flow sheets, and maintaining effective communications for event management.
Beyond operational management, the Operations Supervisor demonstrates leadership through staff development including training and mentoring new hires, enforcing Encore’s service standards, and maintaining a positive work environment aligned with company values. This role requires hands-on involvement in event technology, including accurate setup, operation, and breakdown of audiovisual equipment as well as troubleshooting technical issues to resolve problems quickly. Ensuring equipment security and conducting preventative maintenance are also critical responsibilities.
The position comes with an hourly pay range of $20.82 to $27.07, with final compensation based on qualifications, location, relevant experience, and skill set. Additional compensation such as overtime, bonuses, or incentives may be offered depending on the position. The role includes irregular hours, on-call status, occasional travel between hotel or event venues, and adherence to company appearance standards. Encore promotes a supportive workplace culture that values diversity, inclusivity, and belonging. The Operations Supervisor plays a vital role in maintaining Encore’s reputation for delivering world-class event services through effective team leadership, technical expertise, and superior customer interaction.
Job Requirements
- Valid driver's license if operating company vehicles
- Ability to lift 50 lbs
- Completion of training and certifications as required by Encore's Global Learning Training Program
- Compliance with all company security and safety measures
- Willingness to work irregular hours including days, evenings, weekends and holidays
- Ability to work in hotel, warehouse and event venue environments
- Strong communication and customer service skills
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must meet internal training and certification requirements or complete external certifications within 60 days
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license required if operating company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes daily floor activities to ensure timely equipment setup, refresh and removal
- Performs daily floor management by directing technician workflow and recommending operational efficiencies
- Updates and completes flowsheets accurately
- Coordinates communications for event management with the team
- Attends venue meetings including banquet event order and pre/post conferences
- Provides excellent customer service by exceeding internal and external customer expectations and upholding service standards
- Maintains positive relationships with clients and monitors events to ensure customer needs are met
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor to new hires
- Models a positive work environment based on company values
- Responsible for accurate setup, operation and breakdown of audiovisual equipment
- Troubleshoots technical issues quickly
- Ensures compliance with company security and safety measures
- Secures equipment from theft and damage
- Performs preventative equipment maintenance
- Leads team in equipment security, storage, transportation and maintenance
- Participates in physical inventory counts as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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