Event Operations Supervisor, Audio Visual - Hyatt Regency Cleveland at the Arcade

Encore is a leading global provider of event technology, specializing in audio-visual services tailored for meetings, conventions, and large-scale events. With a strong presence in the hospitality and convention center industries, Encore is renowned for combining cutting-edge technology with exceptional service to create memorable event experiences. The company operates in diverse environments including hotels, convention centers, and warehouses, and maintains a commitment to inclusivity, diversity, and professional development. Employees at Encore benefit from a vibrant culture that values teamwork, innovation, and continuous learning.

The Operations Supervisor role at Encore is pivotal in maintaining the seamless execution of floor operations with a clear focus on client satisfaction, staff leadership, and efficient technical service delivery. This position is tasked with supervising the technical team on-site, ensuring that event setups, troubleshooting, and overall AV operations meet the highest standards. The role goes beyond daily operational management; it involves mentoring technicians to uphold Encore’s service and operational excellence standards, fostering a positive and productive work environment. The Operations Supervisor also collaborates closely with venue management and event teams to optimize workflows and communication across multiple venues.

This supervisory position reports to senior management within the department, such as the Director of Event Technology (DET), Director of Operations (DOO), or Operations Manager, and may also assist with administrative responsibilities to support onsite operations and professional growth. The role demands a hands-on approach to managing both equipment and people, ensuring security and maintenance of AV assets, while maintaining compliance with company safety and operational policies.

The Operations Supervisor is expected to actively participate in event meetings, including banquet event order discussions and pre-/post-event conferences, ensuring a thorough understanding of event requirements and client expectations. By meeting and communicating with guests throughout the event day, the supervisor upholds Encore’s commitment to exceeding customer service standards. Additionally, the role emphasizes continuous training and development of technicians to promote career advancement and retention within the organization.

With an hourly pay range from $18.93 to $24.61, the compensation for this role varies based on qualifications, experience, and location. The position often requires flexibility to work irregular hours, including evenings, weekends, holidays, and on-call status, reflecting the dynamic nature of events across various venues. Physical demands include lifting, standing, walking, and other activities necessary to manage AV equipment and support event logistics effectively.

Overall, the Operations Supervisor at Encore is a critical leadership role that blends technical expertise, operational management, and customer service excellence to deliver world-class event experiences around the globe.