Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $27.07
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Encore is a global leader in event technology services, specializing in delivering world-class audio-visual solutions for a wide range of events including meetings, conventions, concerts, and corporate gatherings. The company prides itself on high-quality service, innovative technology, and a commitment to customer satisfaction. With a presence in numerous locations worldwide, Encore operates primarily within the hospitality and events industry, often collaborating with hotels, convention centers, and various event venues. The organization offers a dynamic and inclusive work environment, fostering career growth, diversity, and continuous learning. Employees at Encore are supported by comprehensive benefits, training programs, and a culture that values collaboration and excellence.
The Operations Supervisor role at Encore is a pivotal leadership position focused on managing floor operations with an emphasis on exceptional customer service, staff mentorship, and operational efficiency. Reporting to senior management such as the DET, DOO, or Operations Manager, this role is instrumental in ensuring that the technical team performs optimally to meet and exceed client expectations. The Operations Supervisor organizes daily activities, oversees the setup and teardown of high-end audiovisual equipment, troubleshoots technical issues promptly, and contributes to process enhancements that increase operational effectiveness. This position also involves direct interaction with clients to maintain strong relationships and ensure smooth event execution.
The role demands a balanced skill set combining technical expertise in audiovisual equipment, strong leadership capabilities to manage and develop a team of technicians, and excellent communication skills for interfacing with clients and internal stakeholders. The Operations Supervisor will assist in training new hires, mentor technicians through their career journeys, and promote a positive and productive work environment rooted in Encore’s values. This hands-on managerial role requires physical stamina to handle equipment, meet physical demands, and operate under varied conditions, including hotels and warehouse environments. The compensation for this role ranges from $23.00 to $27.07 per hour, commensurate with experience, location, and skills, with opportunities for overtime and bonuses.
Encore is deeply committed to diversity, equity, and inclusion, ensuring a welcoming culture where every employee’s unique strengths and differences are valued. The company also offers robust benefits packages to support employees and their families globally. This is an exciting opportunity for individuals passionate about event technology and leadership to join a respected company that values service excellence, innovation, and career development.
In summary, the Operations Supervisor at Encore is the cornerstone of effective event technology operations ensuring high-quality service delivery, team leadership, and operational excellence in dynamic event settings. This role not only contributes to Encore's reputation as a leader in event services but also serves as a critical development step for those seeking advanced leadership roles within the company and industry.
The Operations Supervisor role at Encore is a pivotal leadership position focused on managing floor operations with an emphasis on exceptional customer service, staff mentorship, and operational efficiency. Reporting to senior management such as the DET, DOO, or Operations Manager, this role is instrumental in ensuring that the technical team performs optimally to meet and exceed client expectations. The Operations Supervisor organizes daily activities, oversees the setup and teardown of high-end audiovisual equipment, troubleshoots technical issues promptly, and contributes to process enhancements that increase operational effectiveness. This position also involves direct interaction with clients to maintain strong relationships and ensure smooth event execution.
The role demands a balanced skill set combining technical expertise in audiovisual equipment, strong leadership capabilities to manage and develop a team of technicians, and excellent communication skills for interfacing with clients and internal stakeholders. The Operations Supervisor will assist in training new hires, mentor technicians through their career journeys, and promote a positive and productive work environment rooted in Encore’s values. This hands-on managerial role requires physical stamina to handle equipment, meet physical demands, and operate under varied conditions, including hotels and warehouse environments. The compensation for this role ranges from $23.00 to $27.07 per hour, commensurate with experience, location, and skills, with opportunities for overtime and bonuses.
Encore is deeply committed to diversity, equity, and inclusion, ensuring a welcoming culture where every employee’s unique strengths and differences are valued. The company also offers robust benefits packages to support employees and their families globally. This is an exciting opportunity for individuals passionate about event technology and leadership to join a respected company that values service excellence, innovation, and career development.
In summary, the Operations Supervisor at Encore is the cornerstone of effective event technology operations ensuring high-quality service delivery, team leadership, and operational excellence in dynamic event settings. This role not only contributes to Encore's reputation as a leader in event services but also serves as a critical development step for those seeking advanced leadership roles within the company and industry.
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of audio-visual experience required
- 3-5 years of customer service or hospitality experience preferred
- Must complete all required training and certifications within 60 days of start date for external applicants
- Must complete all required training and certifications as determined by Encore’s Global Learning Training Program for internal applicants
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for those operating company vehicles
- Additional DOT requirements may apply
- Must be able to lift 50 lbs
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must meet and complete all training and certifications required for the position
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for positions involving company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment
- Performs daily floor management including directing workflow of technicians and assisting management with suggestions for operational efficiencies
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for event management
- Attends venue meetings such as banquet event order meetings and pre and post conferences
- Provides excellent customer service by upholding Encore’s Service Standards and Operational Excellence
- Maintains positive client relationships through effective communication
- Meets with guests onsite to ensure needs are met and equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Assists in training and mentoring technicians on floor activities, operational standards, company service standards, and career development
- Models and reinforces a positive working environment centered around company values
- Responsible for setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoots technical issues and resolves problems quickly
- Complies with all company security and safety measures
- Ensures equipment security and performs preventative maintenance
- Leads the team in equipment storage, transportation, and maintenance
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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