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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $27.07
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Encore is a global leader in event technology services, specializing in delivering world-class audio-visual solutions for a wide range of events including meetings, conventions, concerts, and corporate gatherings. The company prides itself on high-quality service, innovative technology, and a commitment to customer satisfaction. With a presence in numerous locations worldwide, Encore operates primarily within the hospitality and events industry, often collaborating with hotels, convention centers, and various event venues. The organization offers a dynamic and inclusive work environment, fostering career growth, diversity, and continuous learning. Employees at Encore are supported by comprehensive benefits, training programs, and a culture that values... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of audio-visual experience required
- 3-5 years of customer service or hospitality experience preferred
- Must complete all required training and certifications within 60 days of start date for external applicants
- Must complete all required training and certifications as determined by Encore’s Global Learning Training Program for internal applicants
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for those operating company vehicles
- Additional DOT requirements may apply
- Must be able to lift 50 lbs
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must meet and complete all training and certifications required for the position
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for positions involving company vehicles
- Ability to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment
- Performs daily floor management including directing workflow of technicians and assisting management with suggestions for operational efficiencies
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for event management
- Attends venue meetings such as banquet event order meetings and pre and post conferences
- Provides excellent customer service by upholding Encore’s Service Standards and Operational Excellence
- Maintains positive client relationships through effective communication
- Meets with guests onsite to ensure needs are met and equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Assists in training and mentoring technicians on floor activities, operational standards, company service standards, and career development
- Models and reinforces a positive working environment centered around company values
- Responsible for setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoots technical issues and resolves problems quickly
- Complies with all company security and safety measures
- Ensures equipment security and performs preventative maintenance
- Leads the team in equipment storage, transportation, and maintenance
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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