Event Operations Representative - Conformation

The American Kennel Club (AKC) is a renowned organization dedicated to the advancement, welfare, and regulation of purebred dog activities in the United States. Established over a century ago, AKC serves as the primary registry body for purebred dogs and plays a pivotal role in the events and competitions held nationwide, such as dog shows, obedience trials, and other canine events. With an unwavering commitment to excellence and integrity, AKC supports the canine community through its extensive event operations, rules enforcement, and customer service functions. The organization's positive impact extends to exhibitors, judges, clubs, and all enthusiasts passionate about maintaining the standards and enjoyment of dog events.\n\nThis hybrid position, based in Raleigh, NC, requires a candidate to work at least three days per week in the office, enabling close collaboration with AKC teams and management. The role of Event Operations Representative is essential to the smooth and efficient functioning of the Event Operations Department. This position involves providing expert and proactive customer service specifically tailored to Conformation and Obedience events. The representative will handle detailed analysis and processing of complex information submitted by customers, including event applications and judges' panels. The job demands a thorough understanding and appropriate application of AKC rules, regulations, policies, and procedures to ensure events meet organizational standards and customer expectations.\n\nBeyond handling customer inquiries and managing event processing, the Event Operations Representative acts as a key liaison between AKC and various stakeholders, including exhibitors, event chairpersons, show secretaries, superintendents, clubs, judges, and multiple levels of AKC management. This role requires a strong multitasking ability to work with digital and physical documentation, communicate effectively through email and telephone, and thoroughly document interactions. The representative is often seen as an account manager for clusters of events or clubs, providing consistent support and problem-solving to prevent and resolve verification or validation issues during event processing.\n\nThe position also includes responsibilities such as interpreting and enforcing AKC rules for customers, assisting with navigating the AKC website, scanning and indexing official documents, and periodically reviewing event reports to ensure timely follow-up and compliance. Salary for this role ranges from $17.00 to $20.00 per hour, depending on the candidate's skill set, experience, and job-related knowledge. AKC is an Equal Opportunity Employer, committed to providing fair employment opportunities and adhering to all federal employment laws. This role offers a unique opportunity to engage with a passionate community and contribute to the excellence and fairness of conformation and obedience events at a prestigious national organization.