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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,210.00 - $69,173.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Encore is a leading service provider specializing in live event technology and production, catering to a broad range of hospitality environments including hotels and convention centers. With a reputation for delivering world-class service, Encore emphasizes excellence in customer experience, technical expertise, and innovative solutions that support extraordinary events. The company operates in dynamic settings where volume exceeds three million dollars in revenue, demonstrating its strong presence in the event technology sector and its commitment to operational excellence. Encore creates a work environment that celebrates diversity, inclusivity, and professional development, ensuring that employees are valued for their unique strengths and engaged... Show More
Job Requirements
- High school diploma
- 4+ years of audio visual and customer service/hospitality experience
- 2+ years of supervisory experience
- Experience leading workflow and teams
- Working knowledge of audio visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Minimum 4 years of audio-visual and customer service/hospitality experience
- At least 2 years of supervisory experience
- Proven experience in leading workflow and teams
- Working knowledge of audio-visual equipment in live show environments
- Proficiency with computer hardware
- Skilled in computer software including Internet and Microsoft Office
- Strong leadership skills and customer satisfaction focus
Job Duties
- Manage the daily floor activities and workflow of technicians to ensure timely and proper equipment delivery
- Provide direct supervision of team members including scheduling and time keeping
- Review and approve billing with clients and communicate challenges to management
- Maintain and update daily equipment sheets accurately
- Manage inventory control procedures ensuring safety, security, and quality assurance
- Attend BEO, pre-convention, and pre-production meetings as required
- Delegate tasks appropriately
- Review quotes and provide recommendations for cost efficiency
- Supervise and mentor operational staff to ensure client satisfaction and maximize revenue through upselling
- Establish excellent working relationships with clients, team members, vendors, and neighboring properties
- Meet onsite with guests to ensure needs are met and equipment setup is satisfactory
- Maintain a polished and professional image per company and hotel standards
- Promote a positive working environment based on core values
- Hire, develop, lead, and motivate technicians and operational support staff
- Drive professional development and training
- Manage human resource issues including performance management, salary administration, and training
- Utilize company computer systems and software efficiently
- Register team members for additional training opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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