Event Operations Manager - Washington Hilton

Encore is a leading service provider specializing in live event technology and production, catering to a broad range of hospitality environments including hotels and convention centers. With a reputation for delivering world-class service, Encore emphasizes excellence in customer experience, technical expertise, and innovative solutions that support extraordinary events. The company operates in dynamic settings where volume exceeds three million dollars in revenue, demonstrating its strong presence in the event technology sector and its commitment to operational excellence. Encore creates a work environment that celebrates diversity, inclusivity, and professional development, ensuring that employees are valued for their unique strengths and engaged in continuous learning. \n\nThe role of Operations Manager at Encore is a pivotal leadership position responsible for managing floor operations to ensure outstanding service delivery that meets the high standards expected by clients and internal stakeholders. Reporting directly to an Operations Director or Director of Event Technology, this role focuses on customer service, staff leadership, performance management, and development to achieve the organization’s objectives. The Operations Manager oversees the workflow of technicians, ensuring that all audio-visual equipment and services are provided on time, function properly, and meet client specifications. This position requires effective workforce and inventory cost control, emphasizing not only technical execution but also the administrative and financial aspects of event operations. \n\nAs part of daily responsibilities, the Operations Manager supervises team members, handling scheduling and time keeping, and maintains clear, accurate billing and equipment documentation. Inventory management is a critical function, with safety, security, and quality assurance being integral to operational success. The role demands engagement in strategic meetings, including Banquet Event Orders (BEO), pre-convention, and pre-production sessions, ensuring that all operational details are aligned and communicated. Customer service excellence is a cornerstone of the position, with duties extending to mentoring operational staff and guest interaction to ensure satisfaction and maximization of revenue opportunities through onsite upselling. The Operations Manager must maintain a polished and professional image and foster the same among their team, consistent with company and hotel standards. \n\nPeople development and training are central to the Operations Manager role, which includes hiring, leading, and motivating a talented team. This individual promotes and drives professional growth initiatives that enhance business skills, technical knowledge, and field service quality. Handling human resource-related matters such as performance evaluations, salary administration, and development training also falls under this leadership position. Proficiency with company systems and software is essential, along with identifying training needs and registering team members for further learning. The role demands a hands-on leader capable of prioritizing customer satisfaction and operational efficiency in a fast-paced, physically demanding hotel and event production environment. \n\nThe position offers a salary range between $53,210 and $69,173, with compensation considering factors such as location, experience, and skills. Additional earnings may be possible through overtime, bonuses, or incentives. Encore supports its employees with comprehensive benefits and fosters an inclusive culture. This role is suited for individuals passionate about delivering exceptional live event experiences and excelling in the technical, operational, and leadership facets of event production.