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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $74,938.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonus opportunities
Training and Development
Job Description
Encore is a leading provider of event experiences and hospitality services, specializing in delivering high-quality audio visual and event technology solutions. With a strong presence in the hotel and convention center industry, Encore partners with premier locations to produce exceptional events with seamless technical execution. The company is committed to fostering a welcoming, inclusive culture where employees feel valued for their unique strengths and are encouraged to grow professionally. Encore's team-centric approach emphasizes service excellence, innovation, and continuous improvement, allowing the company to maintain its position as an industry leader.
The Operations Manager role at Encore focuses on managing flo... Show More
The Operations Manager role at Encore focuses on managing flo... Show More
Job Requirements
- High school diploma
- Bachelor’s degree preferred
- Four or more years of audio visual and hospitality experience
- Two or more years of supervisory experience
- Knowledge of audio visual equipment
- Proficient with computer hardware and software
- Ability to lead teams and manage workflow
- Strong customer service skills
- Physical ability to meet job demands including lifting and carrying heavy loads
- Willingness to work irregular hours including nights, weekends, and holidays
- Adherence to company appearance standards
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Minimum 4 years of audio visual and customer service or hospitality experience
- At least 2 years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Microsoft Office and Internet
- Strong leadership abilities with a focus on customer satisfaction
Job Duties
- Manages daily floor activities and workflow of technicians to ensure timely delivery of equipment and services
- Provides direct supervision of team members including scheduling and timekeeping
- Reviews and approves client billing and communicates potential challenges to management
- Maintains and updates daily equipment sheets
- Manages inventory control procedures to maintain proper levels and ensure safety and quality
- Attends BEO, pre-con meetings, and pre-production meetings as needed
- Delegates tasks appropriately to maximize efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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