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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $74,938.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Bonus opportunities
Job Description
Encore is a leading hospitality and event technology company known for delivering exceptional audiovisual and technical services across hotel and convention center environments. With a commitment to innovation and excellence, Encore partners with top venues and clients to provide seamless event experiences, leveraging state-of-the-art audio-visual equipment and highly skilled operational teams. As a company, Encore prioritizes client satisfaction, technical quality, and fosters a culture of inclusivity and professional growth among its employees. The company operates in high-revenue locations and offers competitive salaries with comprehensive benefits to attract and retain top talent in the event technology and hospitality sectors.
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Job Requirements
- High school diploma
- Minimum 4 years of audio visual and customer service or hospitality experience
- At least 2 years of supervisory experience
- Experience leading workflow and team members
- Knowledge of audio visual equipment used in live shows
- Proficiency with computer hardware and software including Microsoft Office
- Ability to lead teams effectively
- Commitment to customer satisfaction
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Minimum 4 years of audio visual and customer service or hospitality experience
- At least 2 years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in a live show environment
- Proficient with computer hardware
- Proficient with computer software including Internet and Microsoft Office
- Strong leadership abilities
- Customer satisfaction focus
Job Duties
- Manage daily floor activities and technician workflow to ensure timely and quality service delivery
- Provide direct supervision including scheduling and timekeeping
- Review and approve client billing while advising leadership of potential challenges
- Update and complete daily equipment sheets accurately
- Manage inventory control ensuring safety, security, and quality assurance
- Attend pre-production meetings such as BEO and Pre-Cons
- Delegate tasks appropriately to team members
- Review quotes and recommend cost efficiencies
- Supervise and mentor operational staff to maximize revenue through onsite upselling
- Establish excellent working relationships with clients, team members, vendors and neighboring properties
- Meet with guests onsite to ensure satisfaction and proper equipment setup
- Maintain a professional image and enforce employee appearance standards
- Promote a positive work environment aligned with Encore core values
- Hire, develop, lead and motivate a skilled team
- Drive professional development and training
- Manage performance, salary administration, and other HR functions
- Utilize and ensure team proficiency with company computer systems and software
- Recommend additional training opportunities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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