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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $74,938.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
Training and development programs
performance bonuses
Job Description
Encore is a renowned entertainment and event technology company specializing in delivering world-class experiences at venues across the globe. Known for its commitment to excellence and cutting-edge audio-visual solutions, Encore serves a diverse range of clients including top-tier hotels, convention centers, and large-scale event spaces. The company is dedicated to fostering a culture that celebrates diversity, inclusivity, and innovation, ensuring that all team members are supported and empowered to excel in their roles. With a strong emphasis on employee development and customer satisfaction, Encore maintains its position as a leader in the event technology industry by consistently exceeding client expectations... Show More
Job Requirements
- high school diploma required
- minimum 4 years of audio visual and customer service or hospitality experience including at least 2 years of supervisory experience
- demonstrated ability to lead workflow and team members
- working knowledge of audio visual equipment in live event settings
- proficiency utilizing computer hardware
- experience with software including internet applications and Microsoft Office
- strong leadership and customer service skills
Job Qualifications
- high school diploma required
- bachelor’s degree preferred
- 4+ years of audio visual and customer service/hospitality experience including 2+ years supervisory experience
- experience leading workflow and team members
- working knowledge of audio visual equipment in a live show environment
- proficiency with computer hardware
- proficiency with computer software and programs including internet and Microsoft Office
- effective leadership abilities
- customer satisfaction focus
Job Duties
- manages the daily floor activities and workflow of technicians to ensure timely delivery and proper functioning of equipment and services
- provides direct supervision of team members including scheduling and timekeeping
- ensures billing is reviewed and approved by clients and communicates potential challenges to the Director or Sales Manager
- manages inventory control procedures balancing cost, safety, and quality
- attends pre-event and production meetings as needed
- delegates tasks appropriately to optimize operations
- reviews quotes and recommends cost efficiencies in accordance with company procedures
- supervises and mentors staff to ensure client satisfaction and maximize revenue through onsite upselling
- provides outstanding customer service by building relationships with clients, team members, vendors, and neighboring properties
- meets with guests onsite to ensure needs are met and equipment setup is operational
- maintains professional image and enforces team adherence to appearance guidelines
- promotes and reinforces a positive working environment based on Encore core values
- hires, develops, leads, and motivates technical and support staff
- drives professional development and training to enhance business acumen, technical knowledge, and customer service
- manages human resource issues including performance management and salary administration
- utilizes company software and ensures team training
- registers and recommends additional training opportunities for staff as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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