Event Operations Manager Savannah International Convention Center

The hiring establishment is a distinguished hotel and convention center company that prides itself on delivering superior guest experiences through world-class service, outstanding operational management, and technological integration. As a leader in the hospitality and event management industry, this company operates several high-revenue locations that consistently exceed three million dollars annually, showcasing its robust business model and dedication to excellence. Known for its polished and professional image, the organization is deeply committed to cultivating a positive, collaborative work environment centered around core values of hospitality, ownership, and integrity. The hotels maintain rigorous standards, ensuring guests' needs are met with exceptional attention to detail and personalized service. Employees and teams are empowered to thrive professionally and personally through ongoing training, development opportunities, and a culture that values people and promotes ethical behavior.

The role in focus is a key operational leadership position reporting directly to either an Operations Director or Director of Event Technology. This position manages daily floor operations with a strong emphasis on delivering service excellence through effective customer service management, staff leadership, workflow coordination, and prudent inventory control. The individual in this role oversees technician activities, ensuring all audio-visual and service equipment is properly set up, maintained, and functions flawlessly, meeting or surpassing client expectations. Responsibilities include supervising and mentoring operational staff to maximize client satisfaction and revenue opportunities while ensuring adherence to company policies and hotel standards. This role also involves significant people development duties, such as recruitment, performance management, training coordination, and fostering a work culture aligned with the company's core values.

This management position demands a well-rounded skill set featuring extensive experience in audio-visual services within a hospitality or live event environment, proven supervisory capabilities, and strong customer service expertise. The ideal candidate is proficient in technology use, including hardware and Microsoft Office software, and displays effective leadership attributes with an aptitude for handling ambiguous situations while driving results. The work requires physical stamina and the ability to perform various physical activities including walking, lifting, and climbing, often involving irregular hours including evenings, weekends, and holidays, often across multiple hotel locations. This role offers a dynamic, fast-paced working environment where dedication to operational excellence and team leadership directly contribute to the overall success of the company and its reputation for world-class service.