Event Operations Manager Savannah International Convention Center

Encore is a leading event technology and production company renowned for delivering exceptional audio visual and event solutions to a diverse clientele. Operating within hotel and convention center environments, Encore specializes in managing and executing high-quality technical services that support a wide array of events ranging from corporate meetings and conferences to large-scale concerts and productions. The company places a strong emphasis on innovation, customer service excellence, and fostering a supportive work culture grounded in its core values. With numerous locations generating multimillion-dollar revenues, Encore remains a leader in the event services industry by consistently providing top-tier technologies and professional expertise to ensure client satisfaction and event success.

The position of Operations Manager at Encore is a crucial leadership role responsible for managing daily floor operations in facilities generating over three million dollars in revenue. Reporting directly to an Operations Director or Director of Event Technology, the Operations Manager oversees the workflow of technical teams to ensure timely and precise delivery of audio visual equipment and services. This role emphasizes strong customer service, staff leadership, and performance management to achieve overall organizational goals. The Operations Manager is tasked with controlling labor and inventory costs effectively, managing inventory safety, security, and quality assurance, and maintaining clear communication with clients, sales teams, and hotel partners.

This role additionally requires attending key event planning meetings, managing billing approval processes, and supervising operational staff scheduling and timekeeping. Leaders in this role mentor and develop technicians by providing on-site guidance and encouraging professional growth. The Operations Manager plays a pivotal part in promoting Encore's core values, cultivating a positive team environment, and driving continuous improvement in service delivery, financial acumen, and operational efficiency. Candidates can expect to work in dynamic environments with varying noise levels, engaging with cutting-edge audio visual technology, and demonstrating a polished, professional demeanor consistently. This position offers a competitive salary range of $48,776 to $63,409 annually, with potential for additional compensation through bonuses or overtime based on qualifications, experience, and location. The company is also committed to inclusivity, diversity, and providing comprehensive employee benefits worldwide.