Event Operations Manager - SAFE Credit Union Convention Center Complex

Encore is a distinguished hospitality and event technology company known for delivering exceptional services in high-profile venues including hotels and convention centers. The company specializes in managing and providing cutting-edge audio-visual solutions tailored to ensure client satisfaction and event success. Fondo on its reputation for excellence, Encore operates in multiple locations and serves prestigious clients by combining technological innovation with outstanding customer service. Through a commitment to fostering an inclusive and welcoming workplace, Encore nurtures the unique strengths and differences of every team member, emphasizing core values that support teamwork, accountability, and service excellence. The company offers competitive compensation packages typically ranging from $70,304 to $84,000 annually, reflecting various factors such as location, experience, and individual expertise. Employees also have access to comprehensive benefits that cater to diverse needs, promoting wellbeing and career development.

The position open at Encore is for a Floor Operations Manager who will play a vital role in maintaining the high standards of service expected at venues generating over three million dollars in revenue. This leadership role focuses on managing daily floor operations, overseeing technician teams, and ensuring smooth workflow and equipment functionality. Reporting directly to an Operations Director or Director of Event Technology, the Floor Operations Manager ensures that all technical and service elements of events are executed with precision and professionalism. This role requires direct supervision for scheduling, timekeeping, inventory control, and client billing to maintain operational efficiency and cost control.

The Floor Operations Manager also acts as a mentor and motivator, fostering a positive team environment and championing customer service excellence. This role demands active participation in pre-event meetings, client discussions, and on-site support to guarantee the fulfillment of client needs. Furthermore, the manager is responsible for upholding company standards regarding staff appearance and conduct, reflecting the polished and professional image expected by Encore and partnering hotels.

This position extends beyond operational oversight to include comprehensive people development responsibilities. The Floor Operations Manager recruits, trains, and develops technicians and operational support staff, emphasizing continual professional growth and training initiatives that enhance service delivery and technical knowledge. The role includes managing performance, salary administration, and human resource-related matters, thus balancing operational demands with employee development and satisfaction. Utilizing relevant software systems and technology efficiently, the manager ensures that teams are well-equipped and trained to meet evolving operational requirements.

Candidates for the Floor Operations Manager position are expected to have a minimum of a High School Diploma, though a Bachelor’s degree is preferred. At least four years of experience in audio-visual and customer service or hospitality settings is required, including a minimum of two years in supervisory roles. Candidates should demonstrate effective leadership abilities, a strong customer satisfaction focus, and a working knowledge of live event audio-visual equipment. Proficiency with computer hardware and software applications such as Microsoft Office and internet-based tools is essential.

Working conditions for this position are typical of a hotel or convention center environment with exposure to varied noise levels, outdoor elements like dust and sand, and occasional work at heights using lifts and ladders. The job involves physical activities such as sitting, standing, walking, lifting, and occasional bending or climbing. Work schedules may be irregular, including evenings, weekends, and holidays, reflecting the dynamic nature of event services. Encore prioritizes compliance with accommodation needs to support employees with disabilities in fulfilling essential job functions.

This Floor Operations Manager role is a critical position that balances operational excellence, team leadership, customer service, and people development in a fast-paced event technology setting. This challenging opportunity offers an engaging career path for professionals passionate about hospitality technology and team success.