Event Operations Manager - Pittsburgh Marriott North

Encore is a leading hospitality and event technology company renowned for delivering world-class service and innovative audio-visual solutions to clients around the world. Operating primarily within high-profile hotel and convention center environments, Encore is committed to excellence in customer service, technical expertise, and operational efficiency. The company supports a wide range of events, from corporate meetings and conferences to large-scale special occasions, providing state-of-the-art equipment and highly skilled technical staff to guarantee seamless event execution. Known for its core values emphasizing hospitality, ownership, doing the right thing, driving results, and valuing people, Encore fosters a positive and inclusive work culture that promotes professional development and team cohesion.

This position, reporting directly to an Operations Director or Director of Event Technology, plays a crucial role in managing floor operations at locations generating over three million dollars in revenue. The role focuses on delivering service excellence through customer-centric leadership, performance management, and efficient operational control. Responsibilities include supervising technicians, managing workflow and inventory, ensuring equipment and services meet client and hotel standards, and maintaining quality control through detailed billing and equipment documentation. The Floor Manager oversees scheduling, timekeeping, and operational support while driving revenue maximization through client satisfaction and upselling opportunities.

This role demands a strong leadership presence with the ability to motivate a technically skilled team, providing mentorship and professional development opportunities to enhance technical knowledge and customer service skills. A significant element of the position requires close collaboration with internal departments, hotel partners, clients, and vendors to establish outstanding working relationships and assure event success. The Floor Manager actively participates in key meetings such as Banquet Event Orders (BEOs), pre-construction, and pre-production sessions to align operational efforts with client expectations and company standards.

Additionally, this role adheres to rigorous physical demands, including extended periods of standing, walking, and occasional lifting, accommodating tasks unique to the hospitality and audio-visual event production industry. The work environment is dynamic and occasionally challenging, ranging from indoor hotel venues to exposure to outdoor conditions, and may include irregular hours, weekends, holidays, and on-call responsibilities. Maintaining a polished professional appearance consistent with Encore’s appearance guidelines is essential.

The salary range for this position is $53,210 to $69,173, reflecting factors such as location, experience, and skill level. Encore also offers competitive benefits, underlining their commitment to supporting employees and their families. Those seeking a career opportunity that merges hospitality, technology, and team leadership in a reputable global company will find this Floor Manager position compelling and rewarding.