Event Operations Manager - Marriott Marquis Chicago

Encore is a leading company specializing in delivering exceptional event and audio-visual services primarily within hotels and convention centers. Known for its commitment to superior customer service and innovative solutions, Encore operates in numerous locations, often working with high-profile clients and managing significant revenues exceeding three million dollars in some venues. The company fosters a culture of inclusivity, professionalism, and continuous development, placing a strong emphasis on celebrating individual strengths and diversity within its workforce. Employees at Encore benefit from comprehensive support both professionally and personally, with a robust suite of benefits and a commitment to creating a welcoming and empowering work environment. The hotel and convention center settings where Encore operates demand proficiency with advanced audio-visual technology, dedication to customer satisfaction, and the ability to perform in dynamic, sometimes physically demanding environments with fluctuating conditions and hours. This company’s focus on high standards is reflected in its policies on employee appearance, performance, and engagement with clients and colleagues alike. Roles at Encore often involve working irregular shifts, including evenings, weekends, holidays, and on-call times, requiring flexibility and commitment from team members. Those hired can expect to contribute to a supportive and achievement-oriented atmosphere where professional growth is encouraged, and the delivery of world-class service is a core value. Salary ranges and compensation packages are reflective of location, expertise, and performance, with additional opportunities for bonuses and incentives, aligned with Encore’s reputation as a competitive and rewarding employer in the hospitality and event services industry.

The Floor Operations Manager role at Encore is a critical leadership position focused on managing day-to-day floor operations to drive excellence in service delivery, customer satisfaction, and team performance. Reporting directly to an Operations Director or Director of Event Technology, this role typically exists in high-revenue locations and commands a salary range from $48,776 to $63,409 annually. The manager oversees a team of technicians and operational support staff, ensuring all equipment and services are deployed timely and in optimal condition, strictly adhering to client specifications and hotel standards. Key responsibilities include workforce management, inventory and cost control, billing oversight, client interaction, and staff development. The role demands expertise in audio-visual technologies used in live event environments, proficiency with necessary computer systems and applications, plus strong leadership and communication skills. Beyond operational responsibilities, this manager is charged with fostering a positive workplace culture anchored by Encore’s core values and standards. Employee mentoring, performance evaluations, training facilitation, and promotion of professional growth are central to the development duties of this role.

Furthermore, this position requires physical stamina to meet the demands of the job, including significant periods of sitting, standing, and walking, as well as tasks requiring lifting and carrying weights ranging from light to moderately heavy loads. Work conditions at Encore vary from moderate noise to potentially high noise levels, with exposure to outdoor elements such as dust and temperature fluctuations. Safety and quality assurance in equipment handling are paramount. The manager also ensures adherence to appearance guidelines and represents the professional image of Encore and its associated hotel properties. Overall, this role is pivotal in ensuring operational success, client satisfaction, and the advancement of staff capabilities, directly impacting Encore’s ability to deliver seamless event experiences and maintain its status as an industry leader.